Mall of Georgia Ford - Service Center

I have had 2 service experiences now with this dealership and both were terrible. Communication is atrocious every step of the way. I have called their service number at least 20 times and had a human pick u and both were terrible. Communication is atrocious every step of the way. I have called their service number at least 20 times and had a human pick up 3 of them. They apparently can't afford staffing to properly do the job. The service director should absolutely be fired as he hasn't a clue how to run a department. And I have been the GM of 2 dealerships in Atlanta, so I know a bit of which I speak. More

I’ve gone there for years and miss the “old” service people who have since retired. people who have since retired. More

Took eight hours to do a oil change no one would return my calls to give me up daye my calls to give me up daye More

Professional Service Department completed service right On time. I love this service department thru four cars purchased at Mall of Georgia always delivered on time service. The agents go out of the way t On time. I love this service department thru four cars purchased at Mall of Georgia always delivered on time service. The agents go out of the way to keep you informed, today Nate McConkey texted me updates on the service. More

Professional and courteous staff. My car was ready when promised. Will return to this service center My car was ready when promised. Will return to this service center More

Worst customer service change cat converter and oil change they didn’t update before i called also diocar washed change they didn’t update before i called also diocar washed More

I was not happy wit customer service dept. Lack of knowledge and lack of communication. My agent was Darreill. I don't know if I spell her name right. Lack of knowledge and lack of communication. My agent was Darreill. I don't know if I spell her name right. More

Did not listen well enough to my concerns. I was given “Recommendations”, the concerns weren’t addressed. I was given “Recommendations”, the concerns weren’t addressed. More

Terrible communication and terrible customer service . Extremely hard to talk with live person Unable to leave messages because mailboxes full! We would never do business here again nor buy another Ford n Extremely hard to talk with live person Unable to leave messages because mailboxes full! We would never do business here again nor buy another Ford nothing good to say about this location Very disappointing More