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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews
Call Service Center (678) 515-9339

2,160 Reviews of Mall of Georgia Ford - Service Center

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March 23, 2025

I left two messages and also ask for a breakdown of the price before services were performed and did not receive it before they were done. The bill was $100 more than verbally quoted. When I received the More

by Kbel223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple people in service dept
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Mar 24, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience, and we apologize for the communication issues you encountered. We understand your concerns regarding the pricing and breakdown of the services performed. To address this matter and ensure it is resolved to your satisfaction, please reach out to Scott Tackabury at Stackabury@vtaig.com. We are committed to providing clarity and making things right.

March 22, 2025

The service was really good I will use them in the future for all of my truck service More

by ronaldgilbert0626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you had a great experience with our service team. We appreciate your trust and look forward to assisting you with all of your truck service needs in the future!

March 22, 2025

super service and staff, professional and kind, very knowledgeable and caring, staff keep me updated on the ser More

by wolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Mall of Georgia Ford responded

Thank you for your thoughtful review! We're thrilled to hear that you had such a positive experience with our team. It’s great to know that our staff provided professional, knowledgeable, and caring service while keeping you informed throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future.

March 20, 2025

Always good service from all of George Ford, I bought the vehicle there and they’ve been very courteous and professional ever since More

by Greg S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience. We're glad to hear that you've consistently received courteous and professional service from our team at Mall of Georgia Ford. It's great to know that your experience has been positive since your vehicle purchase, and we truly appreciate your continued trust in us. We look forward to serving you again in the future.

March 16, 2025

Great experience! They went above and beyond, trying multiple times to get everything right. Appreciated! More

by Jwhite00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Cross
Report | Print
Mar 18, 2025 -

Mall of Georgia Ford responded

Thank you for the wonderful feedback! We’re so glad to hear that you had a great experience. Our team is always here to make sure everything is just right, and we appreciate your patience and trust. Thanks again for choosing us!

March 11, 2025

Service manager called us back about some issues we were having. Very disappointed in the customer service More

by Cradford1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin was our service advisor
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Mar 12, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback. We are truly sorry to hear that your experience with our customer service did not meet your expectations. We strive to provide the best service to all of our customers, and it’s disappointing to hear we fell short in your case. Please feel free to reach out directly to Scott Tackabury at Stackabury@vtaig.com so that we can further address your concerns and work toward a satisfactory resolution. We value your feedback and are committed to improving your experience.

March 10, 2025

Very good job and good time, excellent very good recomendado 100% sobre todo a mateo More

by miguelalmarza_2104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Report | Print
Mar 11, 2025 -

Mall of Georgia Ford responded

Thank you so much for your feedback! We’re glad to hear you received excellent service and that everything was done quickly and to your satisfaction. We truly appreciate your recommendation, especially for Mateo. We look forward to assisting you again in the future! ~ ¡Muchas gracias por tu comentario! Nos alegra saber que recibiste un excelente servicio y que todo fue rápido y de calidad. Apreciamos mucho tu recomendación, especialmente a Mateo. ¡Esperamos poder ayudarte de nuevo en el futuro!

March 08, 2025

We were having some work done on our Ford Fusion, but the part was back ordered. The MOGF dealership gave us a courtesy vehicle for three weeks which was outstanding. Many thanks! More

by GET2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Knight, Robin
Report | Print
Mar 10, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re so glad to hear that our team was able to assist you with a courtesy vehicle while the part for your Ford Fusion was on back order. We truly appreciate your patience and are happy we could provide you with a great experience. If you need anything else, don’t hesitate to reach out!

March 08, 2025

Never had any issues. Service was phenomenal and Brian was incredibly helpful and respectful. Wait time was minimal and they get it done quick and efficient every time. More

by athsteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Mar 10, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that you’ve never had any issues and that our service was phenomenal. It’s great to know that Brian was incredibly helpful and respectful, and that the wait time was minimal. Our team strives to provide quick and efficient service, ensuring that every customer has a hassle-free experience. We appreciate your kind words and look forward to serving you again in the future!

March 04, 2025

This was a fairly routine service. My F-150 has 116,000 miles on it. The only issue noted was that I need tw replace two tires, otherwise, my truck is running great. More

by losblagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department- Brian
Report | Print
Mar 07, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear your F-150 is running great. Noting the tire replacement is helpful, and we’re happy to assist you with that whenever you're ready. We appreciate your continued trust in us for your vehicle’s care!

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