Mall of Georgia Ford - Service Center

Fast and thoroughly sound service from competent and polite people; both the Advisor and the Cashier. polite people; both the Advisor and the Cashier. More

This particular dealership is ran very poorly. They told me that they fixed my problem and that they test drove the vehicle but when I arrived to pick up the vehicle and test drive it the test dri They told me that they fixed my problem and that they test drove the vehicle but when I arrived to pick up the vehicle and test drive it the test drive revealed that there’s no way anyone could’ve driven that vehicle to test drive and make sure that the problem was fixed. not to mention, they lied to me about my tire. I was told that I had a slow leak in my tie, but I know that I did not and they ran over something and punctured my tire and wanted to make me pay for it. They also replaced critical suspension and steering components and never did an alignment so I had to go elsewhere and pay for an alignment. They even told me that an alignment was not needed. They also damaged one of my wheels while replacing the tire that I had to pay for that they punctured at the shop. The level of dishonesty and lack of communication is out of this world. I am now seeking reimbursement for the tire as well as the alignment, but I can’t get anyone to call me back at the dealership. More

I could only give a 5, but honestly how I really feel, a 10+ for MANY reasons. Every time my vehicle needs servicing they are spot on, from the service advisor Stephanie and Melvin who made sure this last a 10+ for MANY reasons. Every time my vehicle needs servicing they are spot on, from the service advisor Stephanie and Melvin who made sure this last service was completed in just a couple of days (picked me up with an Uber when the work was finished), to Marilyn in customer service following up afterward making sure everything was good. A previous time, overhauling a transmission, not including the multiple testing, replacing two cameras front and rear, all in just two weeks, is absolutely AMAZING! Very happy with the work and service that they provided. This time they fixed my rear differential that was leaking. Their complete service team (customer service, service advisor, check-out, parts dept. and service techs) are so GREAT that although I drive the Lincoln brand, I prefer being serviced with Mall of Georgia Ford rather than my previous Lincoln dealer. As you can tell from this review I highly recommend them. More

My sales agent, Allen’s Thomas, was excellent! He was very responsive to my questions and concerns. It took great care of me as a customer. He was very responsive to my questions and concerns. It took great care of me as a customer. More

Scott, the service manager and Josh the service advisor always take great care of me and are very honest.! Couldn’t be happier with a service department. 5 stars for sure! always take great care of me and are very honest.! Couldn’t be happier with a service department. 5 stars for sure! More

Mike helps a lot and he is always friendly the waiting area is always clean and have coffee and water area is always clean and have coffee and water More

Great job, quick service,very friendly people,always will recommend Mall of Ga ford. Thanks for everything!!!!! recommend Mall of Ga ford. Thanks for everything!!!!! More

Smart and polite He understood the mind of customer and tried to do more for customer. tried to do more for customer. More

They asked $12,860 to fix a sunroof for a2011 Ford edge. I paid 2,200 to another place. They changed me $200 to inspect the car and they found nothing, but rear camera doesn't work, the back door doesn't s I paid 2,200 to another place. They changed me $200 to inspect the car and they found nothing, but rear camera doesn't work, the back door doesn't stay open and other 3 problems. More

I initially intended to move on from my terrible experience at Mall of Georgia Ford, but they reached out with a customer satisfaction survey—and that’s where they truly added insult to injury. M experience at Mall of Georgia Ford, but they reached out with a customer satisfaction survey—and that’s where they truly added insult to injury. My car was at this dealership for months, from late October to January, and despite nearly $3,000 worth of work, my vehicle still wouldn’t start. My service advisor, Mateo, was rude and dismissive when I brought up my concerns. After the dealership kept my car sitting there for over two months, I finally had it towed to another repair shop. That shop correctly diagnosed the issue and fixed it in just three days. I was ready to leave this situation in the past, but then I received their survey, which made me reflect on just how unacceptable my experience had been. Suddenly, they decided to offer me a refund—not for the months of inconvenience and unnecessary repairs but for the price difference between the original quote and the amount they actually billed me. Even then, they failed to follow through on processing the refund. This dealership had every opportunity to make things right but repeatedly failed to do so. They wasted my time, cost me thousands of dollars, and ultimately did nothing to fix my vehicle More