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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,290 Reviews
Call Service Center (678) 515-9339

2,290 Reviews of Mall of Georgia Ford - Service Center

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July 16, 2025

Andy just goes out of his way for his customers, absolutely great to work with him More

by hstone50
Recommend Dealer
Yes
Employees Worked With
Andy Stanley
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July 16, 2025

Made an appointment for an oil change and said I would be waiting. When I arrived at my appointment time, they said it would take 3 hours. More

by Seancmurray
Recommend Dealer
No
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July 15, 2025

Worst service department I’ve ever dealt with they straight up lied to my face and when I said something about it they just beat around the bush will never bring my vehicles back and will tell everyon More

by yunior02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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July 15, 2025

Easy to work with Not pushy A nice person to work with and made the experience easy More

by Dhansard
Recommend Dealer
Yes
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July 12, 2025

They take great care of my truck, great service and prices. I wouldn't take it anywhere else More

by mdfleury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Perez
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Jul 14, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your wonderful experience with Mall of Georgia Ford! We truly value your trust in our team for taking care of your truck. It means so much to hear that you appreciate both our service quality and fair pricing. Your loyalty and confidence in choosing us for all your automotive needs is exactly what we strive for every day. We look forward to continuing to provide you with the excellent service you deserve.

July 12, 2025

Have handled any issues that have come up and been proactive with things that need to be addressed More

by Dalerunkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience with Mall of Georgia Ford. We truly value your feedback about how our team has managed the concerns that have arisen and taken initiative on matters requiring attention. Your recognition of our proactive approach means a great deal to us. We are committed to continuing to provide you with the reliable service and support you deserve for all your automotive parts needs.

July 11, 2025

It took them 4 visits to diagnose a transmission problem with my car. FOUR visits! During the 3 first times they sent me back home saying that there was nothing wrong with my car. They only were able to dia More

by DLBCZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Jul 14, 2025 -

Mall of Georgia Ford responded

We understand your frustration with the repeated visits and the difficulty in diagnosing your transmission issue. Having to bring your vehicle back multiple times without a proper diagnosis is not the experience we want for our customers. We are sorry to hear that you feel this way about the service you received, and we recognize how disappointing it must have been when the problem wasn't identified until the reverse functionality failed completely. We take these concerns seriously and would welcome the opportunity to discuss your experience further. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address this matter properly.

July 11, 2025

They took good care of me when an issue surfaced on my used car that I just bought from the dealership. More

by Jfro921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Jul 14, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience with us. We are pleased to hear that our team was able to provide you with excellent care when you encountered an issue with your recently purchased vehicle. Your satisfaction is our priority, and we appreciate you taking the time to recognize the quality service you received. We look forward to continuing to serve you and your automotive needs.

July 11, 2025

Staff is helpful and nice. .willing to help in anyway possible.. thumbs up for them. More

by bjposea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience with Mall of Georgia Ford. We truly appreciate your kind words about our team being helpful and accommodating. It means a great deal to us to know that our staff went above and beyond to assist you with whatever you needed. Your recognition of their efforts motivates us to continue providing excellent service to every customer who walks through our doors.

July 11, 2025

Incompetent employees. Dealership has gone downhill over the last two years. More than one chink in your chain. More

by Greg Brewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maintenance Department
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