Manly Honda - Service Center

As always, Manly Honda's service department not only welcomed me with a smile, directed me to the right desk, but they completed the service and described to me in length what they did. Thank you Manly welcomed me with a smile, directed me to the right desk, but they completed the service and described to me in length what they did. Thank you Manly Honda! More

NOT GOOD, SERVICE REQUESTED NOT COMPLETED, IWAS SPECIFIC ON THE WORK ORDER, I TOOK THE TIME TO GET THE CAR IN AND PROBLEM NOT FIXED ON THE WORK ORDER, I TOOK THE TIME TO GET THE CAR IN AND PROBLEM NOT FIXED More

Brought my car in for the second time to try to diagnose possible electrical issues with it turning off while driving at random. They couldn't replicate the issue again. When I came to pick it up I noticed possible electrical issues with it turning off while driving at random. They couldn't replicate the issue again. When I came to pick it up I noticed that my gas tank was nearly empty. This surprised me because it was nearly 3/4 full when I brought it in previous week. I checked the mileage in/out listed on my paperwork and noticed both numbers were the same on the paperwork (64958) so I checked my mileage on the dash and saw that it was now 65167. The car had been driven 209 miles in the six days that it was at the dealership. Understandably, I was upset and came back in to see what could be done to rectify the situation. I had assumed maybe 20-40 miles would be driven on the car to diagnose the issue but 200+ was way outside of what I consider to be diagnostically appropriate. They offered $100 discount. I asked them to cover the federal rate on the mileage, they said okay. Amy was great, she handled the situation really well. Reached out to the service manager via email the same day. 15 days and zero response from him. It's my last time going to this dealership. Update: Jose Rocha Jr, the Service Drive Manager, did reach out to me the day of this review to apologize for how the service was handled. He also apologized for Mr. Roberts not responding to my original email. He was polite and understood my concerns with not knowing where my car was driven and said he would check in with their team. More

They are friendly, go the extra mile and are competent. I appreciate the constant good service. I appreciate the constant good service. More

This shop is personable, professional and convenient. The fee is reasonable and the work performed has always been top notch. The fee is reasonable and the work performed has always been top notch. More

The person who checked me in is very personable and respectful. Service was faster than I expected. respectful. Service was faster than I expected. More

This dealership is friendly and efficient. You drive in and they are right there to take care of you. You drive in and they are right there to take care of you. More

They we friendly and professional. My salesman let me know of any changes that needed to be done. My salesman let me know of any changes that needed to be done. More

Front office staff was very kind and helpful. I brought my car in because it had a roof leak. They charged me a couple hundred dollars to diagnose the leak, found the source of the leak, but then I brought my car in because it had a roof leak. They charged me a couple hundred dollars to diagnose the leak, found the source of the leak, but then told me I needed to take the car elsewhere to get it fixed. I would assume a dealership would know how to take care of their own line of automobiles but I guess I’m wrong. More