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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,093 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,093 reviews

April 07, 2020

Oil change, tire rotation, air filter replacement Maple Hill continues to provide great service and customer support area at the service area. The Service Rep is in constant contact during the appoin More

by danket
Recommend Dealer
Yes
Employees Worked With
Apr 07, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive service experience here. Let us know if we can assist you in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 06, 2020

Service Under Pressure With the added burden of the COVID19 pandemic, Maple Hill still provided a quality service experience, albeit at a further distance than usual :) Ste More

by IrishAyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Apr 07, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive service experience here. Let us know if we can assist you in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 05, 2020

I’m a Subaru fan and have done business with a few dealers. By far Maple Hill has given me the best service. Che Lopez specifically has gone out of his way to give me the best experience. More

by CAWHITE202
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Apr 06, 2020 -

Maple Hill Auto Group responded

Thank you for the review. We are thrilled to hear that you had a positive experience in our service department. Please let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 03, 2020

Good service Hannah was very helpful keeping me updated on the progress. I even called back to make a change on the service after it was completed with no issues a More

by E.TORRES
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2020 -

Maple Hill Auto Group responded

Thank you for the review. We are thrilled to hear that you had a positive experience in our service department. Please let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 03, 2020

Oil Change and panel These are very uncertain times. I didn't have an appointment, but was driving by to get essential goods at the grocery store. I decided to drive in be More

by elincoln
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Apr 06, 2020 -

Maple Hill Auto Group responded

Thank you for the review. We are thrilled to hear that you had a positive experience in our service department. Please let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 03, 2020

Very satisfied with the service. The staff really see to it that I have everything that that needs to be done with my Q5. Kelsey was very helpful and nixe More

by ELIASMIADO
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2020 -

Maple Hill Auto Group responded

Thank you for the review. We are thrilled to hear that you had a positive experience in our service department. Please let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 03, 2020

I got my car back 2 days later the check engine light came on? I'll be bringing it back for the third time in less than a month and a half More

by VANDER.HEY.DEN.JACOB
Recommend Dealer
No
Employees Worked With
Hannah Seal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2020 -

Maple Hill Auto Group responded

I am sorry that you have to bring your vehicle in for another visit. Please let me know if there is anything I can assist with. I have also sent your concerns over to the service manager. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 01, 2020

Very happy Everyone was courteous and professional. The service (oil change) was performed very quickly. In this trying time it was impressive to see the degree More

by ROADSTER195100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Che Lopez
Apr 03, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had a great service experience here. The safety of our customers and staff during this time have been our number one priority. Please let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 31, 2020

I was in need of my first oil change and during these crazy times wasn’t sure what to expect. Everything was clean & everyone was aware of keeping their distance. More

by MAHODAWN
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Mar 31, 2020 -

Maple Hill Auto Group responded

Thank you for the positive feedback. We're happy to be able to continue to serve our customers during these trying times. If there is anything else we can do for you, please, let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 31, 2020

tail light out when I need to get to dialysis Even now during the pandemic Maple Hill Subaru service is prompt, careful, customer-oriented! Fixed the problem immediately at my scheduled appointme More

by A.ROMANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not know which male service person, so I guessed with the photos, Che Lopez
Apr 01, 2020 -

Maple Hill Auto Group responded

Thank you for the review. We are happy to hear that you had a great service experience here. If you need anything in the future, don't hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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