Marino Chrysler Jeep Dodge

Pamela was very kind and knowledgable which made my experience a great one. I was referred by my cousin and everything he said about the customer service was correct. experience a great one. I was referred by my cousin and everything he said about the customer service was correct. More

Pamela along with kal and jullian and tony and all who helped in makin this possibe for me were just awesome!! Thanks you so much!! helped in makin this possibe for me were just awesome!! Thanks you so much!! More

Having taken a train to Chicago, Jerome was extremly helpful and entertaining, picking me up from the station and delivering me to the dealership with no issues, Thanks Jerome. This in my opionion, was helpful and entertaining, picking me up from the station and delivering me to the dealership with no issues, Thanks Jerome. This in my opionion, was of service I was looking for. The vehicle was exactly as described. More

As soon as we drove onto the lot, Andy was there to greet us. We had our twins with us so my husband stayed in the car while Andy took my information down. We discussed what our options were and what we mi us. We had our twins with us so my husband stayed in the car while Andy took my information down. We discussed what our options were and what we might be interested in. He showed us a new Town & Country that we really like- the sales manager Don Cooper came to introduce himself as well. We are very interested in the car and might be able to go back over the weekend to see if we can make a deal. Overall- they were very nice to deal with and I also appreciated the follow-up phone call the next day as well. More

I found the staff at Marino to be knowledgeable, professional, courteous, and the atmosphere very relaxed with no pressure. I received a fair trade value for my trade, received a decent price on the professional, courteous, and the atmosphere very relaxed with no pressure. I received a fair trade value for my trade, received a decent price on the vehicle and a great finance rate. The finance department made my experience easy and I would recommend this dealership to anyone in the market for a new or used vehicle. My only negative comment might be, I would have liked them to take a little longer in detailing the vehicle before I accepted delivery (windows need to be cleaned better). The vehicle only came with a quarter tank of gas and I had expected a full tank upon delivery (something I failed to check the night I purchased it). But overall a good car buying experience. Sincerely, James Neutz More

So about 10 months ago, I purchased a 2011 Jeep Grand Cherokee from Napleton Jeep on Western Ave. I have purchased two other vehicles from there in the past and the customer service had never been great. Cherokee from Napleton Jeep on Western Ave. I have purchased two other vehicles from there in the past and the customer service had never been great. I took my Cherokee to Marino for an oil change and the service was top notch. A few months later, my partner was looking to trade in his BMW X3 and I recommended we go check out Marino. We met up with Scott within a few minutes of getting there. Dan had a great experience and purchased a 2013 Wrangler, but I'll let him tell that in his review. However, I was floored by the service. Scott was great, finance people were great, and I already knew the service department was great. About a week ago, I get a flyer from Napleton saying they are low on stock and interested in buying my Cherokee back, potentially for more than I paid for it. So I called up there and made an appointment. Then realized, why do I want to go spend my money someplace where I'm continually unimpressed. I called up Scott, explained where I was at with the process and said I would rather come up and see him first. Made an appointment for the following Saturday morning. He was as friendly and helpful as when we saw him a few months ago. It probably already helped that I knew I wanted a 2014 Grand Cherokee. It took some haggling. While I walked away paying more than I was initially prepared to spend, I DO feel it was money well spent. Plus they were able to cut my previous interest rate in half. All in all, I'm pretty much in love with my new car and I can't see going anywhere else in the future to buy my next car. More

I have to say that my initial visit didn't go too well, (no need to bash anyone) but Karla saved the sale. I had been in contact with her prior to my visit to test drive a 2013 T & C. After I made m well, (no need to bash anyone) but Karla saved the sale. I had been in contact with her prior to my visit to test drive a 2013 T & C. After I made my initial visit and left disgusted, I contacted her to let her know how upset I was. At the time of purchasing, we had a lot going on in our lives with caring for sick relatives, so my time & energy were precious. After explaining my situation to Karla, she contacted me quickly with the numbers and set up a point of contact for my husband & I to return to make the purchase. Truthfully, had it not been for Karla, I would have shopped elsewhere. When we returned to the showroom, we met with the Manager, Frank who introduced us to JC, who made the purchase smooth & simple. Thanks to Karla, JC & Frank. We look forward to dealing with you in the future. More

All of the staff encountered at the dealership were friendly and provided exceptional customer service. Purchase terms were clear and staff was able to work with me to meet my financial requirements. friendly and provided exceptional customer service. Purchase terms were clear and staff was able to work with me to meet my financial requirements. More