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Mark Christopher Auto Center

Ontario, CA

4.6
10,202 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,202 reviews

December 04, 2022

Helpful polite professional fast good customer service save a lot of time basically I said what I need and they provided. Excellent More

by Musico67
Recommend Dealer
Yes
Employees Worked With
Mike Sheridan
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 04, 2022

Absolutely outstanding service. Couldn’t have asked for better. Jeff and Dino are great. I would most definantly recommend them to anyone. More

by STEVEE12341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
Dec 06, 2022 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2022

Mark Chris provides an Awesome Customer Experience, & for the service department Mr. Ray Peters gave me an A + Service, Total Satisfaction, Thank you 🙏 More

by Clemente21.cp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Dec 06, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2022

Really rude and bad attitude at the front desk with customers when you drop your car you need better personal and better trained. This is the last time that I drop my car with you guys for service. Rea More

by Homero Betancourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 06, 2022 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2022

Always a great experience, courteous, professional, very helpful. Service advisor Nobu Domon is outstanding. Great follow up More

by DVANNISPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu Domon, Matt Torres
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2022

The experience I had with the maintenance department was very good, and I appreciate the knowledge that they had More

by jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Dec 03, 2022 -

jb responded

Just what I said on top

December 03, 2022

My appointment was with Jackie in the Service Department. Jackie was very professional. Answered my questions regarding Safety Recall on my vehicle. Thank you Jackie More

by Gramma_da
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Service Department
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2022

Great service. The advisor I’ve worked with on multiple occasions, Avo, is extremely detailed and his follow up is second to none. I never have to call for an upd More

by josh.baier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2022

I was not satisfied with my service due to the bad experience I had. I was told that my vehicle was ready for pick up and when I arrived my Cadillac was not washed and when I informed the staff I was More

by Jose Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 06, 2022 -

Mark Christopher Auto Center responded

This is not the type of experience we seek to provide, Jose. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2022

Very good customer service. Very professional and accessible. Had agreed to a clear coat sealant prior to picking the car up on the next day after the sales was final. Once we More

by lorimahaffey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Hess
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edy Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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