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Mark Christopher Auto Center

Ontario, CA

4.6
10,234 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,234 reviews

March 25, 2021

Poor customer service. Never received a call , had to call myself for updates . The lines were confusing as well . Had to ask for help several times More

by DOMINGUEZ.VD90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of the employees are listed
Mar 26, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2021

mark christopher was a very pleasant visit, as they are always very nice and very professional. i would definately come back time & time again. thanks again. jerry.f More

by ringer922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2021

Waited close to two hours before being informed that part ordered month ago for vehicle was the incorrect part and had to be re ordered. More

by dstrongjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Fletes
Mar 26, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2021

The service was great. Always going above and beyond service, respecting time and comfort. Supplied me with a loaner car.. I truly appreciated that. Always polite, welcoming and accommodating. More

by JMEL.A.CARTER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nayboo
Mar 26, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 24, 2021

I had an overall good experience here only because of the service advisor “Ray Peters”. When I first got there a gentlemen (Another service advisor) was super rude to me and Ray noticed that he wasn’t actua More

by Brandon and Berta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Mar 26, 2021 -

Mark Christopher Auto Center responded

Brandon and Berta, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 24, 2021

I went for service for my tahoe.Oil change,transmission and differential service.I was told to that they will do multi point inspection for my tahoe as well.When i get the car,there were no record for mult More

by LEX9BALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al
Mar 26, 2021 -

Mark Christopher Auto Center responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 24, 2021

Alex and Greg were awesome. Both were professional and accommodated my family. My wife loves her new Z71 and we could not be happier. The financing went fast and was painless. However, I was told that t More

by ECONNOLLY907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Mark Christopher Auto Center! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 24, 2021

Jackie Klosky is always helpful and friendly. The service is always good and pretty quick. Price is great and I will continue to return for my service More

by cda9203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Mar 26, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 24, 2021

Great service, went out of the way to meet my needs. Very happy with my truck. I will buy my next vehicle from Joel and Mark Christopher More

by YANKELRODRIGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
Mar 24, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 24, 2021

Fast service, I would give it 5 star, except they don't wash cars after service. You'll expect a fast wash after paying hundreds of dollars. More

by TONY.L.YANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Mar 26, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Tony! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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