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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
4.6
11,330 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 11,330 reviews

July 21, 2021

They met all of my needs and got me exactly what I wanted! They were very attentive and took care of me every step of the way. More

by Amanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2021 -

Mark Christopher Auto Center responded

Amanda, thank you for sharing this great feedback with us. We feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 21, 2021

All is well except for the phone system, needs improvement, hard to get through to a live person, Jackey in service was of great help More

by RICARDO.SARANCHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackey
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Jul 27, 2021 -

Mark Christopher Auto Center responded

Ricardo, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 21, 2021

The great service and respect Mr Ray Peters shows to his customers is the #1 reason why I keep going back. Mr Peters is a great asset to the GM family and could teach others how to talk/relate to different More

by GRAHLDAWG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters
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Jul 27, 2021 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Ray does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 21, 2021

Mike was super argumentative, not listening to my wants about wanting to purchase my lease. He didn’t take no for an answer and tried to switch me into a new car. horrible salesperson More

by V
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Sheridan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Jul 21, 2021 -

V responded

I've leased several cars from Mark Christopher and this was by far the worst experience. I asked Mike to buy my lease. He said I could purchase a Bolt. I said I wanted to buy my lease. He said I could get a Bolt for a good price. I said I wanted to buy my lease. I said I didn't want an extended warranty and he kept arguing with me about why I needed one, not taking no for an answer. I said I am not buying one and left it at that. He kept telling me I had to put $1000 down. I didn't want to and said I wasn't going to. He said I should. I said no. Ultimately I got what I wanted, but it was very different from the Mark Christopher experience I've had before.

July 21, 2021

The deal went very smooth, I asked questions and Nick provided solutions and I bought a vehicle Everything was as explained and actually a few bucks cheaper than original numbers so totally happy More

by GENIE4069
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 20, 2021

Outstanding service and professionalism buy your stuff was very impressed with the accuracy and speed to which the work was done Dario our service guy was excellent I’ve dealt with him for many years alwa More

by Magivermatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
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Jul 23, 2021 -

Mark Christopher Auto Center responded

Thank you for writing about your visit with us! I am happy to hear that Dario was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2021

I was very satisfied with the service - fast and addressed the issues completely. Thank you Ray for your friendly expert service, it was a pleasure. More

by sanog
Recommend Dealer
Yes
Employees Worked With
Ray
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Jul 23, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 20, 2021

Too k. My truck stereo not working after 3 hrs didn’t fix it I ask way he said gm is working on problem he never what’s going to happen or how long More

by Gv4290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
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Jul 22, 2021 -

Mark Christopher Auto Center responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you about your experience. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2021

My service rep Eric was very helpful & courteous . Waited in line 30 minutes in my car even t hough I had appointment. No car wash! More

by Jo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric
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Jul 23, 2021 -

Mark Christopher Auto Center responded

Jo, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2021

There has been a lack of communication and effort to take care of ongoing issues. The issues have been explained as, "manufacturer issues and easy fixes." Either way the continuous visits to the service cen More

by MARISELLAMACIAS06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik, Matt Torres
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Jul 22, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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