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Mark Christopher Auto Center

Ontario, CA

4.7
11,768 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 11,768 reviews

September 05, 2021

I’m extremely disappointed in the Service Department. They are short staffed, and the representatives that are working have extremely bad customer service, They didn’t have time to answer my questions an More

by BBBNUNEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It was a female
Sep 07, 2021 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 05, 2021

Welcoming team with good service and the most important thing is the way they work for your request to make sure u get what you want More

by pina_76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters
Sep 08, 2021 -

Mark Christopher Auto Center responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 05, 2021

Pretty good service but except one time I went in and I was forced to pay for an oil change I did not ask for. I also had to argue that uneven wear on brake pads on a truck that’s 1 month old is not normal More

by emar_32995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Sep 08, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 05, 2021

Nobu in the service department is always great. We have been servicing our personal vehicles with Mark Christopher for over 10 years. Service department always takes good care of us! More

by KENDRAALEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu service department
Sep 08, 2021 -

Mark Christopher Auto Center responded

Hi Kendra and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Nobu is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 05, 2021

Nice but this was the first time that nobody Meet me at my vehicle. And I didn’t like that he texted me and told me what was wrong with my vehicle instead of calling me I found it very difficult to get a h More

by NIBOR77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mini
Sep 07, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

I've been going there for the last past 4 years for the good service the prices could be a little better and more merchandise in the showroom More

by BIGROCKHEND76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 07, 2021 -

Mark Christopher Auto Center responded

Thank you for the amazing 5-star rating! Whether it be in service or sales, I hope to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

Great customer service and very professional.Fast, Great customer service and very professional. Fast, accurate and provides important information regarding you vehicle. I enjoy coming to mark Christo More

by HERRERABERNICE83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik, Matt Torres
Sep 07, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 04, 2021

Professional, honest and friendly people! Needed accessories for my Equinox purchase. They ordered the matts quickly and contacted me when ready to pick up. Bryon was willing to stay late so I cou More

by SDA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano
Sep 07, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

I walked in looking for a Tahoe, and walked out with a fully loaded Z71 2021 at the monthly payment I wanted. Great service all around More

by CHARDANEE20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Pena
Sep 07, 2021 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 04, 2021

Great job the service department found out the problem and hopefully it’s fixed now thank you very much for your services I will return again More

by RODERICK750
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric in the service department
Sep 07, 2021 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 07, 2021 -

RODERICK750 responded

Yes I would like a free oil change please thank you

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