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Mark Christopher Auto Center

Ontario, CA

4.6
11,662 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 11,662 reviews

August 20, 2021

No body can help me over the phone to make appointment Sam abdelmesseh put things in the contact that I did not want it I not will recommend More

by HERNANDEZ9101
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sam abdelmesseh
Aug 23, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 20, 2021

I Have always had a good experience with the service center and their employees. They communicate well and are very thorough and knowledgeable of the processes . More

by MARKTCHASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in service
Aug 24, 2021 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 20, 2021

So far I have had a good experience! I had a customer representative call me back in regards to an issue I had and they fixed it right away so I highly recommend this dealer and loving my truck More

by michellelov07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 24, 2021 -

Mark Christopher Auto Center responded

Michelle, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 03, 2022 -

michellelov07 responded

Very good experience in my purchase they did beyond great and very patient and polite thank you for your good costumer service!👍🏼👏🏼 Shout out to Oscar and Mathew in sales department 😇

August 20, 2021

Jackie K was friendly and professional. The greeter answered my questions. The estimate was spot on. The cashier was efficient. The sanitation was very good. More

by JMEANTTOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie K., Matt Torres
Aug 24, 2021 -

Mark Christopher Auto Center responded

Thank you for your great review! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 20, 2021

My truck is still not repaired After 3 visits and 60.00 My truck is still not repaired After 3 visits and 60.00 of Lyft rides Rear end is still making a sound, and your services department can’t fine the More

by jerry.paz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Escobar, Matt Torres
Aug 23, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 20, 2021

The service was never completed and I have to take my truck home. After waiting 4 hours they told me it still wasn’t getting worked on and I still had two more hours to go. All I needed was a simple oil More

by andy.pena656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 23, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 20, 2021

Service advisor Avo is the best! He's great about keeping the customer informed about their car and explaining everything clearly. I love being able to schedule appointments online! More

by Jimbec92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Aug 23, 2021 -

Mark Christopher Auto Center responded

Hi Jim, and thank you for this great review! We're happy to hear that Avo took care of you! They are a great asset and we appreciate all that they do. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 19, 2021

Best in so cal Juan in service took my truck in when I couldn’t find any other GM dealer that would. Replace lifter and bent rod in 3 day. All other dealers I tried wanted to keep the truck for 5 weeks o More

by David.Marcelletta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Aug 23, 2021 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 19, 2021

Waiting in line when a car pulled into left side then i was asked to move to the left then more cars came got in line onthe right . Lady in front of me that came way later and also all right hand side that More

by TRIPLRED11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Woman finally helped me Dont know her name
Aug 19, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 19, 2021

The customer service was great!! You definitely need more people you are short staffed. Everyone was super thorough I really appreciate the time they took. More

by Elan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 23, 2021 -

Mark Christopher Auto Center responded

Elan, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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