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Mark Christopher Auto Center

Ontario, CA

4.5
10,147 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,147 reviews

November 22, 2020

Jerry Pena was so great with us. He was so nice and Jerry Pena was so great with us. He was so nice and understanding what I was looking for. I would go back because of Jerry and the finance team made More

by miguel_montes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry pena
Nov 24, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 22, 2020

Took my vehicle in for service without appointment. They took it and serviced it without question and in and out in 45 min. Great job😊 More

by mhgray00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2020

Was very disappointed with service had my car for two whole days stated they diagnosed my car but when I got it back my abs and stabilize lights were still on don’t understand why they didn’t fix it also More

by Dimples22rat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe the lady named Janice or jean or something with a J was helpful but at the same time not because didn’t have an answer of why everything else wasn’t done and try to lie. , Matt Torres
Nov 24, 2020 -

Mark Christopher Auto Center responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2020

The service at Mark Christopher is outstanding my service adviser (Nobu) is outstanding. He’s personable and kind. The only place I take my car to be service . Thank you Sherry L. Crowe ATS Cadillac More

by lisadavis007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu and Tyler, Matt Torres
Nov 24, 2020 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2020

Great service department great sales rep I dealt with but the most horrible lazy detail department I’ve dealt with horrible experience getting my used truck purchase to look decent after sending back three t More

by ffcreed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Catalano
Nov 24, 2020 -

Mark Christopher Auto Center responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2020

Service was great and a good price! Had oil change done which they reminded that it was due my service manager Nebo is always giving me great service ! More

by R Cortez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Waters
Nov 24, 2020 -

Mark Christopher Auto Center responded

Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 20, 2020

Service turned out great once the problem was identified. They took care of the car and accommodated my late pick up time because I had to come all the way from LA. More

by Bratsaved
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 24, 2020 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 20, 2020

Overall service issue corrected. Originally came in for routine oil change and maintenance/tire rotation. Mechanic for oil change left oil cap off of motor. Oil covered motor, inside of hood, spilled in my More

by nickitot4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Nov 24, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 20, 2020

You are treated so well when you come to Mark Christopher. Their knowledge and professionalism are very impressive. I had many questions and they took great care to answer them all. I love my new More

by K Steele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey
Nov 24, 2020 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 19, 2020

So I tuck my truck the 11 th and today I noticed that the cap where you add on the oil for the engine was never placed back. So I’ve been driving with like that and was wondering if I can bring it back to ge More

by BELTRANGILBERTO21
Recommend Dealer
No
Employees Worked With
Gerald Waters
Nov 19, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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