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Mark Christopher Auto Center

Ontario, CA

4.5
10,147 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,147 reviews

November 17, 2020

Purchasing my car from you is a tremendous regret! Your sales people lie!You just charged me $155.00 to say my car needs gas. More

by MELMILLS_57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray
Nov 19, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

Was not impressed by Sandra, her attitude was not customer service friendly. She was not helpful, with the issue. Drive to Temecula and they dealt with me wonderfully. More

by SHOOEYS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sandra in service
Nov 19, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

I have always come to this dealer, though the dealer is very expensive. They are always extremely busy and my appointment time/date was mistaken. They did end up honoring my appointment, and getting the wo More

by PKEN323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Nov 19, 2020 -

Mark Christopher Auto Center responded

We appreciate your kind words about our service team. Thank you for choosing Mark Christopher Auto Center for your vehicle needs. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

Great Experience. I would highly recommend Mark Christopher for the vehicle selection and customer service experience. Thanks folks assisting my family and I in the purchase of our new vehicle. More

by ROACHFIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Catalano
Nov 19, 2020 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give us a call. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 17, 2020

The service was great. I had a warranty issue to where my brakes did not work. I believe it was a vacuum pump. Everything was was fixed but I was charged a fee for having my truck towed in. The truck was uns More

by bgardner1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Nov 19, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

Great Service and advisors. Communication was awesome. Will definitely refer new clients to both service and sales. Cadillac reps are doing great at the Chevrolet side. More

by MRRUBYO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darío
Nov 19, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

The last two I went in to have my car serviced for oil change and fluid changes, they put in water instead windshield wiper fluid to clean the windshield. Now the dirt just spreads around because it’s jus More

by TCOLEMAN42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Hess
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nubu
Nov 19, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

Never coming back. Worst experience here. Got oil changed and grease was left inside my truck and My oil gauge wasn’t reset. I had to find someone to help me clean the grease then I had to call and More

by 19jamie.carter86
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

Service was good. Communication was good. Only issue was that I thought cars got washed after service. Maybe that is no longer the case i More

by karina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Matt Torres
Nov 19, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

As always your customer service was outstanding. With the COVID and everything going on you guys still manage to provide good service. For that alone I appreciate you. More

by DAVIDRENCE03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 17, 2020 -

Mark Christopher Auto Center responded

David, thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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