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Mark Christopher Auto Center

Ontario, CA

4.6
10,184 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,184 reviews

October 25, 2020

Excellent service, Nobu is always the BEST. Friendly, courteous, informative. I have always asked for him. Great Job Nobu.... Great Service... I'll be back More

by STOCKWELLCAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Oct 27, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Nobu was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 25, 2020

Our past and present interactions with Mark Christopher Chevrolet have always been exemplary. Great customer service and we’ve felt that the sales & service departments have always done everything they cou More

by MIJO94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters
Oct 27, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Kind regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 24, 2020

I have brought my camero in the service center for many years on Numerous repairs.I had not been back since this last visit I had no choice for my key to be programmed. I have had so many repairs done with More

by LKFRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Oct 27, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2020

Overall a good experience. I did have to wait 2 hours even though I had an appointment. This is the only reason for a less than perfect score More

by Kmwalters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Oct 27, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2020

Juan was the opposite of helpful and would rather argue with me than work toward a solution. I left deciding to never have my vehicle repairs done at mark christioher. More

by Ron Bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan in service
Oct 27, 2020 -

Mark Christopher Auto Center responded

Ron, we appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2020

I usually have my 2015 Silverado serviced here. This might well be my last. I brought my truck in for service, oil change and to check dash touch screen. Almost 3 hours to do that, and I was one of the More

by ljglenn82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Oct 27, 2020 -

Mark Christopher Auto Center responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 23, 2020

Very accommodating, great employees and waiting area are clean ...They follow the guidelines rules ,social distancing is applied. Had clean surroundings..Explained the work they've done... More

by agnhff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 23, 2020

Excellent service. Everyone friendly and helpful. Received my vehicle back in a timely manner. Recall service and problem appears to be addressed properly. Great service More

by Bookworm4vr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 22, 2020

Everyone that I worked with was very nice. They helped me find the car that fit me and my price range. Would recommend to a friend. More

by JERILYNSILVA95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gonzalez
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 22, 2020

Sandra - what a great asset to the Service Advisor team. Truly knowledgeable and has excellent communication skills. I will come back because of her abs Sharon! More

by NINAMOE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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