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Mark Christopher Auto Center

Ontario, CA

4.5
10,164 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,164 reviews

September 16, 2020

Nobu was excellent! I was in town for work, dropping off my Volt outside of the Service Department hours. He kept me informed via text message which allowed me to have little interruption in my schedule. Al More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobuyoshi Domon
Sep 16, 2020 -

Mark Christopher Auto Center responded

Hi Brian, and thanks for the great feedback! We're very happy that Nobu was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2020

Excellent service just took a little bit too long for the paperwork and too long to get it prepped and washed other than that I was satisfied. More

by BESTTWINJOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters
Sep 18, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 15, 2020

I picked up the car yesterday and paid 1400 and it’s still making the squeaking noise when the air conditioner is on and still doing it. I called ray and told him and now I have to take the car back . More

by gutierr9L@aol.com
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 16, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 17, 2020 -

gutierr9L@aol.com responded

I will call you tomorrow But this is my sons car and now I have to make time to take it to you and schedule a rental for him to drive as he is a EMT for Brea Lucy Gutierrez

September 15, 2020

Finished when they said they would be. I thought they forgot to give me back my tire key lock but they didn't so that was great. I don't have the time to go back so I was very appreciative that it was ba More

by Imabedpatayda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Sep 16, 2020 -

Mark Christopher Auto Center responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 15, 2020

Great place to have your chevrolet serviced. The location is clean and freindly. They take care of all your vehicle needs with out any pressure More

by edescutia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Salas, Juan F.
Sep 16, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 15, 2020

Good service, good staff. Just didn’t like that I had to return to the dealership on a separate day for a final inspection, running boards, and car mats, when I stated that they can keep the truck until all More

by mherrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Villalobos
Sep 16, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 14, 2020

Excellent service. No tricks, very straight forward. J.T, our sales person was very professional and efficient. He answered all of our questions and made our car purchase experience very positive. More

by ELSANTOLEDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J. T
Sep 16, 2020 -

Mark Christopher Auto Center responded

I am happy to hear your time spent with J.T. was pleasant. Congratulations on your new vehicle! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 13, 2020

Very knowledgeable salesman, Jerry Peña and Greg Hess went above and beyond to get me what I wanted at a great price. Thank you both! More

by IDFPENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Peña, Greg Hess
Sep 14, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 12, 2020

Very professional. Finished work in a timely fashion. Made good recommendations on getting things fixed and gave details. Sandra called throughout the process to ensure I knew what was going on and price More

by Tricinaedwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service consultant Sandra, and tech 2754
Sep 14, 2020 -

Mark Christopher Auto Center responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 12, 2020

For some reason I always have the worst experience here. But this time I have to Write a review. I made an appointment for service at 7am. Only had an oil change and tire repair because one tire had a nai More

by ltorres0506
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobuyoshi
Sep 14, 2020 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us me directly so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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