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Mark Christopher Auto Center

Ontario, CA

4.4
8,970 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 8,970 reviews

August 25, 2023

Leslie was awesome 🤩 just thought it was strange no one reached out after a few days, and wish you (and others) had later hours, but everything was fine. Polite, professional, arranged an after hours pick More

by DEANNAKOTCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie
Aug 25, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to write about your experience with us, Deanna! At Mark Christopher Auto Center, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Leslie was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 25, 2023

the car was kept. Almost 3 weeks... for what reason ?? but was. Informed on the process rental was supplied. More

by targetman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Gomez was very good. And helped me very much.
Aug 28, 2023 -

Mark Christopher Auto Center responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered regarding your vehicle. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 25, 2023

First time getting service done in this location, and personelle were extremely helpful and friendly. Service on my car was also quick. More

by DEBBERROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 24, 2023

I have been a loyal customer for over 30yrs and have always received exceptional service, sales personnel has alway been very professional and very efficient in completing the sales process. I would ne More

by DLACX4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomas Bautista
Aug 25, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 24, 2023

Took in my truck for a 2 Recalls & an AC problem. When I got the Truck back my phone charging port wasn't working & my liftgate was not working. It appears whatever work was done caused a short circu More

by JOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the name of the Service Tech that originally worked on my truck.
Aug 28, 2023 -

Mark Christopher Auto Center responded

Joseph, I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 23, 2023

Terrible customer service and have had to come back to have my vehicle serviced 3 times in the last month for the same issue. More

by GUSVIRAMONTES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie Escobar
Aug 25, 2023 -

Mark Christopher Auto Center responded

I appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please get in touch with me at your earliest convenience so we can work together to resolve this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 21, 2023

Mark Christopher is a top notch dealership! Anthony is real knowledgeable, informative, and friendly. There was no haggling and he made it a seamless and a great experience. Lloyd made sure w More

by mpadgett1027
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd, Cesar , Anthony Garrido
Aug 23, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 20, 2023

Jose was great! And understood our exact needs and understood what we wanted in our vehicle. More

by melanieboza1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Aug 22, 2023 -

Mark Christopher Auto Center responded

Melanie, Jose is pleased to learn that you enjoyed your car-buying experience with us. We look forward to servicing your vehicle soon. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 20, 2023

My rep that checked me in was kind, courteous, and very professional. From the moment I got there I felt like I was in good hands. The service took a little longer I thought but not by much and someon More

by jlamontpage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 19, 2023

Amazing service from Leslie very profesional she was very helpful and keep us posted all times More

by Abe1721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that Leslie could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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