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Mark Christopher Auto Center

Ontario, CA

4.6
10,184 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,184 reviews

September 02, 2020

Good service and follow up. Ray and his team really helped with the warranty issue on my ac compressor. Thanks. I will be back again for sure! More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Sep 03, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Steve! I'm very happy to hear that Ray was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Thanks again, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 02, 2020

The dealership was very clean and welcoming. There was plenty of hand sanitizer and cleaning supplies used during all transactions and everyone had on mask. Custo.er service was great. More

by KAREN.BRAWLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, DAS Admin
Sep 03, 2020 -

Mark Christopher Auto Center responded

Karen, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Kind regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 01, 2020

We went in and drove off with the truck we wanted!! Thanks to Gerald Waters! They also took all the precautions in regards with Covid19. The staff was GREAT! More

by CRISTOBAL.URENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters
Sep 01, 2020 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 01, 2020

Great staff sam from the finanxe department Alex Saravia Great staff sam from the finanxe department Alex Saravia sales person What a great experience I'm very happy with my 2020 Silcerado ; I will rec More

by GOFFREDO452
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters
Sep 01, 2020 -

Mark Christopher Auto Center responded

Thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 01, 2020

The salesman and management are not trustworthy people to deal with I will never come here again! Too many games this dealership plays with the numbers! More

by chrism20air
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us your review, Chris. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. We hope to hear from you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 01, 2020

Great Experience no haggling, no games just straight up business with a great purchase price. The only kink in the armor was I specified my financing to go through GMAC Finance, and Finance ran a total o More

by TERRYROSS555
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez, Joel Rodriguez, Sam Fakhouri
Sep 01, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback, Terry! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 31, 2020

This is my 3rd time using Mark Christopher for oil change services. I was able to schedule my appointments over the phone and got same day or next day appointments. My last appointment was on a Friday at 1 More

by Flyngangel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Made appointment with one person but saw another. Don’t remember his name.
Sep 01, 2020 -

Mark Christopher Auto Center responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2020

The manager approving offers was ready to let us walk when we were trying to get only $1500 discount in addition to the manufacturer's $6,000 rebate. Tony kept sticking with it to make this happen. He's More

by AJFELIZ
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Catalano
Sep 01, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 31, 2020

As always we were very happy with our experience and the purchase we made. We are repeat customers due to the excellent customer service we always receive. More

by JHAA1107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar (Sales)
Sep 01, 2020 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 31, 2020

I give 5 stars to the service Rep "Avo"". He has been very professional, courteous, and very manerable, so far I have no complaint s about Mark Christopher Cadillac dealership service!! Thank You More

by dpetite06
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Avo
Sep 01, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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