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Mark Christopher Auto Center

Ontario, CA

4.5
10,086 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,086 reviews

July 11, 2020

The technician and service representative went above and beyond to help me with my car so i didn't need to make a 2nd trip. More

by rkbrownhaole
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 13, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2020

I am always impressed with the service and attention received in spite of having the repair expense. The waiting areas are usually clean and people friendly. More

by Shelia
Recommend Dealer
Yes
Employees Worked With
Dario Gomez - 5 stars
Jul 13, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2020

Quick and efficient service. I called and asked if I could get in right away, and they got me in. I appreciated that they worked me in More

by ctpierro
Recommend Dealer
Yes
Employees Worked With
Nabu
Jul 13, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2020

Jonathon Click especially diligent wkr.Feel getting Due Jonathon Click especially diligent wkr. Feel getting Due Bill fulfilled delayed unnecessarily, nearly two weeks, and learned all parts available to s More

by EDTHEPIANOTUNER
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathon Click, 4 Stars; Gilbert Gonzales, 3 Stars
Jul 10, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2020

N/A kept getting the run around. Got my car back in worst condition then when I dropped it off and I still have to take it somewhere else to get it fixed More

by 89
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 10, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our service department. Here at [DEALERSHIP NAME], we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2020

Great place and great service personnel wouldn’t go anywhere else. I always recommend your service and sales department. With the highest praise as possible More

by KLALINMAR
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 10, 2020 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2020

I’m pleased with the repairs done, very dissatisfied because they didn’t wash it, it was filthy with dirt, dust and hand and finger prints all over. Also Low air pressure in tires. More

by belliott62554
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobutoshi Domon and Sam Abdelmesseh, Matt Torres
Jul 09, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2020

Frustrating how the service starts and ends at check-in...the lack of urgency was all too evident. I go to get the proper work done I need at Mark Christopher, but always end up wasting twice the More

by TiredOfWaiting
Recommend Dealer
No
Employees Worked With
Nobu, i think was his name, was great but the techs could care less as I watched them talk and laugh instead of bringing in my paperwork even once finally finished
Jul 09, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2020

I took my vehicle in for an oil change and transmission service when I picked up my car it was filthy it had oil on the paint and on the interior that was very unprofessional your quality control is horrib More

by LOUIE55
Recommend Dealer
No
Employees Worked With
Dario Gomez
Jul 09, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 08, 2020

Received outstanding car purchase service at Mark Christopher Auto Center. Key people were GM Mike Cagey, Salesman Caeser Valenzuela and Finance Manager Larry Lee. They each made our trade-in and More

by CAPTBILLAA
Recommend Dealer
Yes
Employees Worked With
Caesar Valenzueia, Larry Lee & Nevin - all 5-stars, Mike Cagey
Jul 09, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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