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Mark Christopher Auto Center

Ontario, CA

4.6
10,188 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,188 reviews

October 04, 2019

Past promised time twice- Replace Batteries? Dropped off Monday morning with appointment. Called later saying it won't be done until Tuesday, which was fine. Called Tuesday and told it wouldn't b More

by MARKM59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avo
Oct 07, 2019 -

Mark Christopher Auto Center responded

Mark, we appreciate you sharing your experience. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Oil change The experience went well. Just feel that all oil changes should include tire rotation as part of the service. I would like some feed back with this re More

by Jm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Services The people were great and Services was quick and did not take that long from when I first dropped it off it was in and out. More

by NICKOCHOA81_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2019 -

Mark Christopher Auto Center responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Everything explain to me to my understanding by my advisor Work done in timely manner, my advisor explain what the problem was,told me what the price would be. She would tell me if need more work on the next v More

by Mattie Whitely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Klosky, Service Consultant
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Great help from the whole staff. Had my car fixed with no problems and feels like new. Glad to be part of this Cadillac family More

by BARAJAS6791
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Excellent service Everything was on time. Short wait.. Excellent communication with service representative. Julie was cordial and I will come back to her for my next se More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

So far so good Fast service I still waiting to make 200 miles test on my truck it kicks twice already when I make complete stop and drive but no shudder but I recomm More

by Joseph Rezk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Oct 06, 2019 -

Mark Christopher Auto Center responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 03, 2019

Recall & Catalyt converter Good work but the car was keeps destroying my paint on the vehicle the vehicle was damage st this dealer before and it was repaired now the damage ret More

by RUSSELNORMAN671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters, Frank Villalobos, Rodney Reid
Oct 03, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 03, 2019

Go see Joel Rodriguez Joel was really helpful and a very non pushy salesman, I highly recommend buying a car with him. Joel really took the time and made sure I got what I More

by CHADRBLAKEMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cagey
Oct 03, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 03, 2019

Routine service The service department was very prompt and helpful and answered all of my questions. My car was serviced and washed And was ready ahead of schedule. More

by W_RUTLEDGE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Oct 03, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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