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Mark Christopher Auto Center

Ontario, CA

4.5
10,123 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,123 reviews

August 02, 2019

ATTN: TO DETAIL Kyle is a great salesman but he fell short in the attention to detail and his listening skills need improvement We asked for a 4X4 and received a 2x More

by ZACHINHD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nevin Cordero, Kyle Carey
Aug 05, 2019 -

Mark Christopher Auto Center responded

Zach, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 02, 2019

Horrible I had an appointment at 8 AM. I checked in at 7:50 AM with Jackie. By 9:30 AM no one still had come to speak to me so I went to find out the status. More

by MICHELEJOSEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie in service
Aug 05, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 02, 2019

The purchasing of my 2018 Cadillac Escalade Found this used Escalade on line, contacted Mark Christopher's online. This is where I met up with Alex Sarabia, their internet sales manager. Alex wa More

by bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sarabia and Joe Gonzalez
Aug 04, 2019 -

Mark Christopher Auto Center responded

Thank you so much for your review, Bill! Happy customers are our goal and our mission and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 02, 2019

service dept rewiew Mr Ray Peters always gives personal attention to me and my service requests. My thanks to all involved. they did everything requested. Wash could be More

by MCCLAINRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters and other service people
Aug 04, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 02, 2019

Great Experience The service was awesome all members were very helpful and did great at getting my deal complete. I couldn’t be more happy with the service from Mark C More

by SHAVONTJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon
Aug 04, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 02, 2019

Spectacular personal and very profesional service I was as usual very happy with Joe Gonzalez and Alex his assistant with their professionalism and very personal treatment to myself to cut a very tran More

by JLFLORES1303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Aug 04, 2019 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 01, 2019

Every thing was good. Every thing was the best. They worked on my car in a fast time for me. I had a lot of things to get done and they got me out in a short time. Thank y More

by POLLACK.FAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Aug 01, 2019 -

Mark Christopher Auto Center responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2019

Always get great service here Ray, the service member is always friendly and able to accommodate my service times even though some times I come in without an appointment. And I go More

by NApact
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 01, 2019 -

Mark Christopher Auto Center responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2019

Great service , Sam was especially helpful. My car was in and out in under 2 hours and it got a new battery, all under warenty. More

by rduensing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in service dept
Aug 01, 2019 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2019

Awesome Experience I have already recommended this dealership to several family members and friends. I had the best experience I have ever had at a dealership. Awesome. More

by MICHAELRIDGEWAY34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilfredo Villasensor, Gerald Waters
Aug 01, 2019 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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