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Mark Christopher Auto Center

Ontario, CA

4.5
10,089 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,089 reviews

July 09, 2024

My Experience was horrible. I just purchased a new truck with 0 miles and and within the week with 400 miles it’s already at a dealership because transmission was already worked More

by Jorge arias
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No one
Jul 12, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.

July 09, 2024

Our sales rep was great to work with, we live out of the area and negotiated everything over the phone and signed the paperwork when we arrived. We purchased a Cadillac Lyriq. More

by MARCO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Junior
Jul 10, 2024 -

Mark Christopher Auto Center responded

Thank you, Marco, for choosing Mark Christopher Auto Center! We appreciate your kind words and are thrilled to hear about your positive experience with our sales rep. We're glad we could make the process smooth for you, even from a distance. Enjoy your new Cadillac Lyriq, and we look forward to assisting you with any future automotive needs! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 09, 2024

Excellent service at every point of contact. Fair and helpful will buy again from the dealership More

by MICHAELWKELLER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center, Michael! We appreciate your positive feedback and are delighted to hear about your excellent experience with us. We look forward to assisting you with your future vehicle needs. See you next time! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 09, 2024

Nobu Is Awesome Always Great Customer Service & Quality Work. Thank You For Your Amazon Work Ethics More

by LC9515447012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
Jul 10, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center, Nobu! We appreciate your kind words about our customer service and work quality. We always strive for excellence and are delighted to hear about your positive experience. We look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 08, 2024

The service department are great people Chelsea was very helpful provide all great service , I’m super happy with everything And always be a customer there . Thanks you Chelsea More

by RUSH2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea at Cadillac. Service department are the best
Jul 10, 2024 -

Mark Christopher Auto Center responded

Thank you for the fantastic review! We are thrilled to hear that you had a positive experience with our service department and that Chelsea provided exceptional service. We appreciate your kind words and look forward to welcoming you back as a customer at Mark Christopher Auto Center. Thank you for choosing us! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 08, 2024

They lie and are untrustworthy. ...said they would add floor mats in my deal and than said no last minute and were rude about it after they specifically said they would add them than More

by Elizabeth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
JT Trimble
1.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 08, 2024

Service was great, Daniel was a huge help. He was patient and very informative. Thank you More

by victor.gallert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 10, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center! We are thrilled to hear that Daniel provided you with exceptional service. We aim to provide informative and patient assistance to all our customers. We appreciate your kind words and look forward to assisting you in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 08, 2024

Taylor was great to work with and Larry made signing a breeze with his million dollar electronic desk. We were not quite ready to buy but Taylor kept bringing new vehicles until we changed our minds. He l More

by Mr. Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor in sales and Larry in Finance
Jul 10, 2024 -

Mark Christopher Auto Center responded

Thank you, Mike, for choosing Mark Christopher Auto Center for your vehicle needs. We appreciate your detailed feedback and are thrilled to hear about your positive experience with Taylor and Larry. Our team is dedicated to providing outstanding service and finding the perfect vehicle for our customers. We look forward to assisting you in the future and hope you continue to enjoy your new purchase. See you next time! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 08, 2024

AVO my service provider once again took my truck in and made sure that everything was checked and recommendations were made. More

by KRAJEWSKI8088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AVO Injian
Jul 10, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center for servicing your truck. We are glad to hear that our team provided you with thorough maintenance recommendations. We appreciate your positive feedback and look forward to assisting you with any future automotive needs. Drive safely! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 07, 2024

The 2 stars are for the clean and professional experience and demeanor of the office service agent. I was dissatisfied with my experience in June ‘24. I was quoted 1-2 days for service, a diagnostic. It took More

by xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu
Jul 09, 2024 -

Mark Christopher Auto Center responded

Thank you for your detailed feedback. I understand your frustration with the longer-than-expected service time and lack of communication. Your experience does not meet our standards, and we truly value transparency. Thank you for letting me know about the inconvenience caused and I will address these issues internally. If you would like to discuss this further, please feel free to reach out to me directly with your name and information. Your input helps us improve for the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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