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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,237 Reviews

6,237 Reviews of Mark Christopher Auto Center - Service Center

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October 30, 2022

I always get my car service here. The staff members are very polite and friendly. More

by bennymiron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 01, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2022

Excellent customer service. Jackie was on top of everything keeping me posted on vehicle diagnostic results and cost. My car was repaired and ready to go in 3 days. More

by extremeirene
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackie
Nov 01, 2022 -

Mark Christopher Auto Center responded

Thank you so much for this lovely review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2022

Service representatives were all peasant & friendly. Service was prompt and effective. Waiting room was clean. More

by Gammamita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray service dept
Nov 01, 2022 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2022

Left two voicemails at direct number for manager as I requested his name and phone number, but no response. More

by VIVIVEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3 male in retail store at your dealership
Nov 01, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 29, 2022

Service is great. Wait time was ok as well. Very friendly staff. Nice snacks to have while I waited. More

by CADDYLOVER03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Great Nobu! My favorite
Nov 01, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 29, 2022

People who works there are not friendly and not rude but it’s one of those places where you can feel they don’t want to be there. If you want to see the difference, go to a Toyota service dealership. Why do More

by mchazaro2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember names
Nov 01, 2022 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 29, 2022

They were prompt in service and did a thorough job. Dealer oil change cost was better than competitors. I was surprised. More

by NOTW143
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 01, 2022 -

Mark Christopher Auto Center responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2022

3RD time around for service,we'll received with great customer service dept by Mr.Nobu. More

by JPALOMAREZ95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu.
Nov 01, 2022 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2022

Took 5 months to get service for our vehicle I was told would take 2 weeks after the purchase. I am still waiting on chips for rear sensory and camera system been 5 months as well We received recall let More

by randy23082
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 01, 2022 -

Mark Christopher Auto Center responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2022

Professional and courteous ,nice clean waiting area would choose to come again if needed to More

by Eileen
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
Nov 01, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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