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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,259 Reviews

6,259 Reviews of Mark Christopher Auto Center - Service Center

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July 23, 2022

I love them very much , my husband and me that has now passed , have used them for over 30 years or so and I would advise anyone to purchase a vehicle with them. I would also advise them to continue to ha More

by CATHYPITTS396
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Torres, Matt Torres, Jett Palos, Anthony Garrido
Jul 26, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 23, 2022

Always get the best help feom Dario in service. Got everything I needed done with great service More

by Misty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario in service
Jul 26, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 22, 2022

I was disappointed with the service I received, was told it would be done in 2 hrs or less I waited decided to Uber to my office they advised they would text me when work was completed they never did so I f More

by luis.oliver.021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know the persons name
Jul 28, 2022 -

Mark Christopher Auto Center responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 22, 2022

Overall great experience, there was a long wait but I did not mind the wait. More

by CaddyLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Jul 26, 2022 -

Mark Christopher Auto Center responded

Thank you for this review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 21, 2022

Nobu was professional and handle my car in a timely manner he kept me informed More

by Hnovoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jul 25, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 21, 2022

service was great Eric Silva took care of my service needs and got my car back when he said it would be finished More

by BSALAS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 25, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2022

Do not answer calls and do not explain what they did about the issues that you brought you vehicle for More

by rochaodin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bryan Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escobar
Jul 22, 2022 -

Mark Christopher Auto Center responded

Rocha, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2022

Fast and straight to the point, Erick in the Chevy service drive made my visit easy and simple More

by PENGUIN0906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick
Jul 22, 2022 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 20, 2022

Left car for service for 1 week due to service light on, Advisors stated light was not on, picked the car up light still on, Sales Manager on-site verified light on and was also disappointed car was not rep More

by SiC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Eric was the Advisor, doubt he verified light was on, but did assure it was off., Matt Torres
Jul 22, 2022 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2022

I enjoyed my visit, very helpful service desk rep helped me confirm my warranty support. Thank you! More

by Johntech2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Jul 22, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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