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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,240 Reviews

6,240 Reviews of Mark Christopher Auto Center - Service Center

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May 30, 2022

Very pleasant and efficient staff, did a great job getting my car in and out quickly More

by caveat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 30, 2022

Very professional and kept me informed on every aspect of my Car. Love the communication and professionalism. More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jun 01, 2022 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 29, 2022

I went to get my oil change and the service was horrible. They didn’t even change the oil meter on the car. I will no longer go back, I will only go to Tom bell for now long. More

by Dannyell_lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano, Frank Villalobos, Tony Catalano, Gil Gonzalez, Matt Torres, DAS Admin
Jun 01, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 28, 2022

Great service by your service writer's and by the mechanic as we'll as getting a diagnosis and work done in a timely matter More

by Jeff reid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan feleates
Jun 01, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 27, 2022

Services performed were well, timeline deceived for waiting period was extremely unsatisfactory. Was told wait time would be 2 hours. After 3 hours of waiting I was now told that truck wouldn’t be read More

by races.groove_0k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jun 01, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 27, 2022

It took 20 minutes for someone to greet me. After my car was finished, nobody called to notify me. When I called to ask for an update, I was told I had 10 minutes to pick up my car and that if More

by s.p.perelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric
Jun 01, 2022 -

Mark Christopher Auto Center responded

It is always our goal to earn your 5-star rating, Perelli. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 27, 2022

A bit better than Riverside but still took too long and did not finish work More

by Hoofhearted909
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rey
Jun 01, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 27, 2022

Professional setting, pleasure working with Service Advisor Ray Peters and meeting Service Manager Jeff! Thankful More

by Lady Clara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters, Ruben and others very pleasant! Good Customer Service!
May 31, 2022 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 26, 2022

I went in for an oil change and the work was not completed. Very disappointing More

by CJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
May 31, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 26, 2022

Vehicles are usually serviced and repaired well. Appointments get you checked in quickly. Picking up the vehicle is slow with a long wait for your vehicle More

by eastgate1661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
May 31, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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