Mark Christopher Auto Center - Service Center

I came in September 23rd at 8am for a oil change on Cadillac there 5 hrs Cadillac there 5 hrs More

Great customer service, great communication. I really enjoyed the process. 5 stars all the way. enjoyed the process. 5 stars all the way. More

Vehicle was going into low power mode under acceleration. Made an appointment, they blew it off for two days, then called me to say it was low on oil but didn’t know why. Proceeded to grill me in an accusato Made an appointment, they blew it off for two days, then called me to say it was low on oil but didn’t know why. Proceeded to grill me in an accusatory manner implying I didn’t have the vehicle serviced at the appropriate interval or had done something else to the vehicle. BTW, they told me the oil life and air filter was at 0%. Not true! Air filter was at 55% the day I got it back! Oil life was at 30% the week before I took it in. They proceeded to string me along for two weeks with no answers. Finally, they called and said GM was sending in a traveling engineer to assess the oil loss. Then it dawned on me…. This new vehicle only on its 3rd oil change did not leak or burn, the GM dealer simply didn’t put in enough oil last time they changed it. I asked if they considered that could be the reason. They said yes. But never did they ever mention that to me before I brought it up. Instead they said they still had no idea why it was low. Dishonest and only out to up sell you on services you do not need. Overwhelmed with work and didn’t offer a loaner until two weeks into the whole debacle! If you want customer service don’t go to Mark Christopher! More

Very helpful and wonderful customer service! Outstanding service on my vehicle and will be back for all my services! service on my vehicle and will be back for all my services! More

You charged the maintenance insurance quite a bit for your service and my check engine light came on a week later your service and my check engine light came on a week later More

Brought my 2020 Chevy 2500 in for an oil change and tire rotation. Scheduled it with my guy Avo Inijan Totally professional and knows the business rotation. Scheduled it with my guy Avo Inijan Totally professional and knows the business More

I BROUGHT MY ATS IN BECAUSE OVER FLOW HAD A SMALL CRACK AND WAS LEAKING. I WAS TOLD MY RADIATOR WAS ALSO LEAKING FROM A SEAM AT A 1900.00 DOLLAR REPLACEMENT. I DECLINED ONLY TO FIND OUT THERE IS NO LEAK IN AND WAS LEAKING. I WAS TOLD MY RADIATOR WAS ALSO LEAKING FROM A SEAM AT A 1900.00 DOLLAR REPLACEMENT. I DECLINED ONLY TO FIND OUT THERE IS NO LEAK IN MY RADIATOR AT ALL THEN CHARGED 165.00 FOR NOTHING. SERVICE PERSONNEL WERE ALL GOOD . BUT TO BE STAIGHT LIED TO FOR THE MUCH MONEY CONCERNS ME. I WILL NOT BE BRING MY CAR BACK TO THIS DEALERSHIP. More

very orderly , polite and helpful,I would like the old very orderly , polite and helpful, I would like the old policy of washing my vehicle very orderly , polite and helpful, I would like the old policy of washing my vehicle More

Horrible service! Will go to another dealership in the future that actually cares about customer service future that actually cares about customer service More

Very polite and coureous, but customer service seems fake. You don't feel valued. Car sat for an extra day without being serviced. Communication is very limited. I expect more from a Cadallac dealer. fake. You don't feel valued. Car sat for an extra day without being serviced. Communication is very limited. I expect more from a Cadallac dealer. More