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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews
Call Service Center (909) 906-6156

6,193 Reviews of Mark Christopher Auto Center - Service Center

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July 26, 2024

The service writer Leslie was very helpful. Got me in same day and was able to get my truck back to me the next day. 10 stars. More

by JASONWALLINGFORD10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie in service.
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Jul 29, 2024 -

Mark Christopher Auto Center responded

Thank you so much for the 5-star review, Jason! We're thrilled to hear that Leslie provided you with helpful and efficient service. We pride ourselves on our quick turnaround time, and we're glad we could get your truck back to you promptly. We truly appreciate your feedback and hope to see you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 25, 2024

Timely, good communication but missed washing car like they offered to do. Overall great job! More

by E&D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
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Jul 26, 2024 -

Mark Christopher Auto Center responded

Thank you for the great review. I appreciate your feedback and am delighted to hear about your positive experience at Mark Christopher Auto Center. I regret to hear about the car wash and will ensure it's done on your next visit. We look forward to welcoming you back! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 22, 2024

I checked my car in at about 11:40 they told me it’d be done in about 2 hrs I walked out to check on my car @ 2:30 and they hadn’t even moved it to the back to work on yet so I had to stay about another hr More

by JASONMLUNDBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Jason. I'm disappointed to hear about the delays you encountered during your visit to Mark Christopher Auto Center. We understand your frustration and would like the opportunity to address your concerns directly. Please feel free to reach out to me directly so we can discuss this further and work towards a resolution. We value your feedback and hope to have the chance to improve your impression of our services. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 22, 2024

Excellent customer service with Juan. Fast and easy and always very helpful. I won’t get my car serviced anywhere else. More

by CA2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan F
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Jul 23, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your positive experience at Mark Christopher Auto Center! I'm thrilled to hear that Juan provided excellent customer service, making your visit fast, easy, and helpful. I appreciate your loyalty and look forward to seeing you for future services! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 22, 2024

Great service, as usual. Avo was very helpful and explained everything in detail. Thank you ! More

by DANISENSEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
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Jul 23, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center and for taking the time to share your positive experience! I'm delighted to hear that Avo provided you with helpful and detailed service. I look forward to assisting you again in the future. See you next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 21, 2024

Everyone int the service department was very professional, super friendly , and extremely competent. They all seem to take pride in their work More

by TRUMSHARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center for your service needs! We appreciate your kind words about our service department. Our team takes great pride in providing professional, friendly, and competent service to all our customers. We look forward to serving you again in the future. Drive safely! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 21, 2024

Excellent service! Fast check in and clear paperwork. I wish they offered a car wash though. More

by Angiejmattos89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center and for the great review, Angie. We appreciate your feedback on the fast check-in process and clear paperwork. We'll certainly consider your suggestion about offering a car wash. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2024

Amazing customer service. Chelsea was very thorough with any questions I had and made sure my vehicle was done in a timely manner. More

by ANTONIOJOSETOSTADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Report | Print
Jul 22, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center and for sharing your positive experience! We are thrilled to hear that Chelsea provided excellent customer service and that your vehicle was taken care of promptly. We appreciate your kind words and look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 19, 2024

We love this service Center we always get treated with dignity and respect, They are amamazing More

by dvbematerials
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center for your service needs. We greatly appreciate your kind words and are thrilled to hear about your positive experience. We pride ourselves on treating our customers with dignity and respect. Please come back to see us for any future needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2024

Great service Jackie service advisor, the best, got me in and out, Thanks so much, really appreciate your professionalism. More

by AVERYDESIGNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie K service advisor
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Jul 19, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Avery! We're thrilled to hear that Jackie provided you with excellent service. We appreciate your kind words and your trust in Mark Christopher Auto Center. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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