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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,283 Reviews

6,283 Reviews of Mark Christopher Auto Center - Service Center

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April 01, 2021

Called, told n appointment necessary for oil change,, upon arrival told that was not so. Dirty scuff marks on drivers side door sill. Very courteous service. More

by oxfordaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 02, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2021

I’m not happy I wait for about 30 minutes to get help and I see the other line moving and taking care other costumers not ok to me. More

by Kiroalmaraz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2021

I have Take My Vehicle for Some Issues and Jackie in Service Help Me,but Every Time I need to Talk to her she doesn’t Answer or Return my Calls I usually leave messages and have to call like 6 Times a More

by CLASSICFRANK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Klosky
Apr 02, 2021 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team.

April 01, 2021

I usually take my Chevy Malibu to get serviced every oil change. I had 13,000 points and asked for an oil change as usual. The service rep told me it was going to be $62.00 for the service. I redeemed all m More

by Sylvie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rather not say
Apr 02, 2021 -

Mark Christopher Auto Center responded

Sylvie, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2021

I don't really go to other dealers except Mark Christopher Chevrolet because it's easy and convenient and everyone is always friendly. Ray helped me. More

by Moises
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 02, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2021

Got a new 2021 chevy trail boss took it in because I was getting service error messages. To only get the truck back with them telling me that there are no solutions on how to fix it. So now I have this mess More

by CARLOS.UGALDEF
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 02, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2021

Service call. The handle for the car was broken and was ignored and not replaced. This is not the first time service is horrible. However, it is the firat time I reported it but it did not matter. More

by EDITHESQUIVIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Osbaldo “Ozzy” Rubio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Apr 02, 2021 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2021

Mark Christopher Auto Center is my go to dealership. The service dept. is reliable, honest and operated with integrity. The parts dept and service advisors are always friendly and professional. More

by ERICA_SHORR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie service advisor. , Matt Torres
Mar 31, 2021 -

Mark Christopher Auto Center responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 30, 2021

I went in for 2 manufacturer recalls and they were charging me $700 to do a Tune Up, basically changing 6 spark plugs and the cables, plus $95 for 2 wipes and oil change. They didn't even ask. They di More

by dolar99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 29, 2021

I love this dealership but my last visit was not the greatest experience. Ray Peter's my advisor is great the person who worked on my car not so great. Came in for only an oil change and now my car shak More

by stina78711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
RAY PETERS
Mar 29, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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