Back

Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,218 Reviews

6,218 Reviews of Mark Christopher Auto Center - Service Center

Sort by
January 13, 2021

Not satisfied had to take care back 2 times for the same problem and still having same problem today they say bring it back in the morning More

by Roxiej0320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos, Matt Torres
Jan 19, 2021 -

Mark Christopher Auto Center responded

Roxie, we appreciate you sharing your experience with us at Mark Christopher Auto Center. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

Well they had my car for 11 days, it was not suppose to take that long. When we finally got back it wasn’t washed, as promised, we asked it so they did a horrible job, the back area looked as if they threw More

by RNINCHARGE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 13, 2021 -

Mark Christopher Auto Center responded

We appreciate you sharing your experience with us at Mark Christopher Auto Center. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

I had asked them to listen for a whistling noise that they could not "verify" but I heard as soon as I got on the freeway. Slightly disappointing since it had taken me a while to get an appointment and More

by bergstromfrisella
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres, DAS Admin
Jan 13, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

I had a great experience. I had a problem with my car and they went to great lengths to do everything they can to ensure that they had discovered the actual problem and were kind in doing the service. Very More

by mgirguis
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 13, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

I took my car to have a restraint warning looked at. They checked it out and found nothing wrong and reset the warning. It appears that it is fixed. More

by teriterrific
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 13, 2021 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

They are very professional. I have been coming tobpeeform my services in my vehicles for 8 years, they are always attentive and do an excellent job. More

by LUISCASQUETE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 13, 2021 -

Mark Christopher Auto Center responded

Luis, we appreciate your kind words about our service team. Thank you for choosing Mark Christopher Auto Center for your vehicle needs.' Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2021

It was a great place to go everyone was so nice the service was great and they told me when it would be ready and it was it was great More

by Rajablak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 13, 2021 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 12, 2021

Things went from bad to worse with my FIRST SERVICE at Mark Christopher. I first get a text from Jackie my “service manager” saying that the work on my truck has been started but they somehow damage my tr More

by RAMCES714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Jan 13, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 12, 2021

Unorganized Rude employees in the service writer area. Unorganized Rude employees in the service writer area. Sadly both females. Took car in for third radio and side boards, warranty work. Also oil More

by Rowansandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 13, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 11, 2021

They exceeded my expectations. Great service, nice people, I couldn’t expect more. I would recommend this dealer to my family and friends in the future. More

by ELR21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie , Matt Torres
Jan 13, 2021 -

Mark Christopher Auto Center responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
415
...