Mark Christopher Auto Center - Service Center

Great service and staff. Seen without appointment with timely service. Communication was great through out the service provided with constant updates on the progress of service. timely service. Communication was great through out the service provided with constant updates on the progress of service. More

I had a engine replaced and asked for the steering to be checked... I had just replaced the steering pump and was still hard to steer at a standstill... after saying they checked the steering system on the checked... I had just replaced the steering pump and was still hard to steer at a standstill... after saying they checked the steering system on the car they concluded that the steering pump had to be replaced... I thought maybe the one I had replaced 6 months ago was defective but when they gave me back the car it is still hard to steer.... failed diagnosis I wonder if they have my original power steering pump.. More

Every visit to the service depart results in a favorable disposition. This is particular true when it comes to Dario Gomez’ customer service. Thank you. disposition. This is particular true when it comes to Dario Gomez’ customer service. Thank you. More

Thank you guys, great service! Ray Peters is super friendly and my favorite! Came in for an oil change and was greated almost immediately. K Shimek friendly and my favorite! Came in for an oil change and was greated almost immediately. K Shimek More

Did a great job in a timely manner thanks well done I would do business with the dealer again but didn’t like having to leave a massage and with and hope you would call back I did that at Dalton of River would do business with the dealer again but didn’t like having to leave a massage and with and hope you would call back I did that at Dalton of Riverside and they never called back it’s times you can’t wait by the phone More

Avo has been a fantastic Service Advisor. He communicates very well and works hard to resolve any issues. Avo actually walked through the lot to let me know my truck was done! Thanks! very well and works hard to resolve any issues. Avo actually walked through the lot to let me know my truck was done! Thanks! More

Ray was very professional and thorough. I'm disappointed that they couldn't diagnose the issue with my vehicle, but the other service that was good. that they couldn't diagnose the issue with my vehicle, but the other service that was good. More

Not happy with the end result of my service and transaction. If you run my address, you will see that I am a loyal Mark Christopher customer. Your service department is not as it used to be. My se transaction. If you run my address, you will see that I am a loyal Mark Christopher customer. Your service department is not as it used to be. My service agent Dario Gomez lacks enthusiasm and interest in what I have to say. My previous service agents were attentive and had better people skills. I was over charged. I called Dario and left him a voice mail letting him know on the same date of service 12-18-20. I called him at 4:22pm, left him full details of the problem and he never returned my call. at the end of business day on Monday 12-21-20 I called and left a detailed voicemail with the service manager Matt Torres and as of today January 7,2021, I have yet to receive a return call from him the service manager. This is unacceptable to have both the service agent and the service manager not return my call. It’s not how I expect to be treated and my overcharge has never been credited back or even dealt with More

The staff was polite, no issues there. When we left dealership with our car end of Dec 2020, the engine light came on immediately after we were having the oil and the filter changed, and something like dealership with our car end of Dec 2020, the engine light came on immediately after we were having the oil and the filter changed, and something like a "lower weld arm recall" repair, or similar so I'm a little bit concerned about that. If that's looked at and rectified, I would be willing to give a higher rating. I called about a week ago and spoke to either attack or a supervisor, and they made a note that they had spoken with me, and they said that they would give us a free something like an engine analysis. The person on the phone in the service department said that maybe when they were fixing the recall issue on the car, that they might have bumped or loosened or removed wire. So I will bring the car in so they can look at it. It is a 2018 GMC Trax, we only have maybe 22 thousand miles or something like that on motor. Below, the survey asks me to read Service Personnel, but since I'm not sure of the names I will give them 3-star because I don't know who I worked with. When I went in, they said they were short-staffed, maybe because people were sick or similar. More

When ever I have taken my vehicle in for service, the staff has been very helpful and the repair/service has been very good. Thank you staff has been very helpful and the repair/service has been very good. Thank you More