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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,360 Reviews
Call Service Center (909) 906-6156

6,360 Reviews of Mark Christopher Auto Center - Service Center

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November 15, 2024

Efficient, helpful, knowledgeable. Quick to greet and helpful and responsive once work was done. Going back again. More

by Brad F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Mark Christopher Auto Center responded

Thank you, Brad! We truly appreciate your kind words about your experience at Mark Christopher Auto Center. It's wonderful to hear that you found our team efficient, helpful, and knowledgeable. We look forward to welcoming you back on your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2024

I spent well over $100K on a vehicle. It has just over 2500 miles. It has been to the shop twice. I asked for a loaner both times and did not receive it. I was not notified in advance tha More

by btrev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Hess
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Mark Christopher Auto Center responded

Thank you for reaching out and sharing your experience. We understand your concerns regarding the situation with your vehicle and the lack of a loaner during your visits to Mark Christopher Auto Center. Your feedback is valuable, and we appreciate you bringing this to our attention. I encourage you to contact me directly to discuss the matter further and to work towards a positive resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 12, 2024

Need to improve communication with customer and be more informative on what is going on More

by Ruben Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Lopez
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Nov 14, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate you taking the time to share your thoughts about the communication at Mark Christopher Auto Center. We understand how important it is to keep our customers informed and will work to improve in that area. If you have any specific concerns or suggestions, please feel free to contact me directly. Your insights are valuable to us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 11, 2024

Jackie is wonderful! When my car broke down this dealer was closed due to inventory that weekend. I was told I could take it to another dealer but I chose to wait till More

by Tina Gallaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
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Nov 13, 2024 -

Mark Christopher Auto Center responded

Thank you, Tina, for your kind words! We truly appreciate your loyalty to Mark Christopher Auto Center over the years. We're glad to hear that you were able to wait for us, and I'm proud to have a team dedicated to providing great service. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2024

Jeff and Nobu were very helpful, friendly and great service. I highly recommend this service department. Thank you for always helping me with my service. More

by SANDYBROWN925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
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Nov 13, 2024 -

Mark Christopher Auto Center responded

Thank you, Sandy! We truly appreciate your kind words about our service department. It's wonderful to hear that you had a great experience with Nobu and our team. We are always here to help with your service needs at Mark Christopher Auto Center. Looking forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2024

Did fix my issue. !, I need some help to fix Roll up bed cover. Thank you More

by ALONDRAS.IMPORTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
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Nov 13, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. For assistance with your roll-up bed cover, please feel free to reach out to me at Mark Christopher Auto Center, and I'll be happy to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2024

Jackie was great. Listen to all the issues and had them written down for the techs. Then after, reviwed everything that was found and how they were fixed. More

by KONCERT_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie in service, 5 stars
Report | Print
Nov 13, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Mark Christopher Auto Center. It's great to know that our team was attentive to your needs and thoroughly communicated the issues and solutions with you. We appreciate your feedback and hope to see you again on your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 09, 2024

They’ve taken really top notch care of my 2014 Silverado, since the day they sold it to me. More

by SENSEIJO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie in service
Report | Print
Nov 12, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're thrilled to hear that our team at Mark Christopher Auto Center has provided top-notch care for your 2014 Silverado since your purchase. We truly appreciate your trust in us and look forward to assisting you again in the future. Please feel free to share your experience with others! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 09, 2024

I would like to think Chelsea she went above and beyond to help me. Her customer service was excellent. More

by helen.d.sloan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
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Nov 11, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We truly appreciate the kind words about Chelsea and are thrilled to hear that she provided you with excellent customer service. It's feedback like yours that inspires us at Mark Christopher Auto Center to keep delivering our best. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 08, 2024

very good and timely service ,Dario Gomez is a truthful Honest guy and I highly recommend him, and the dealer More

by 4THEWOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
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Nov 11, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service at Mark Christopher Auto Center. Dario is indeed a valuable team member, and we appreciate your recommendation. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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