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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,219 Reviews

6,219 Reviews of Mark Christopher Auto Center - Service Center

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December 13, 2020

The check in process was very easy and everyone I dealt with were friendly and helpful. My service ended up costing less than the original quote which was awesome! I’ll definitely take my car here for all More

by katgrl0303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 15, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Mark Christopher Auto Center. If there is anything more that we can do, please come back and see us again. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 13, 2020

Mark Christopher GMC has serviced my truck from the day I drove it off their lot. It has been 4.5 years and about 70 k miles now. I have always received excellent service. More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos, Matt Torres
Dec 15, 2020 -

Mark Christopher Auto Center responded

Jerry, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2020

We are always pleased with the service, professional management and courteous employees. We appreciate that personnel always tells us what they will do and the cost. More

by LINDAKRICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Dec 15, 2020 -

Mark Christopher Auto Center responded

Linda, thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2020

The service department is the worst I have ever deal with I took my 2020 Silverado the 1st time because of a front caliper failure and they denied the warranty 2nd time for a noice on the engine set there fo More

by MQ1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Peters
Dec 15, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2020

I was disappointed that my service person Jackie did not call or text me to tell me that truck was ready for pick up it was there for almost a week before I had to call in to see if it was ready. I did tex More

by Michelle.zepeda91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Dec 15, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide, Michelle. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 11, 2020

Told me what I needed to do to fix the issue I was having Jeff Rizzi and his team are awsome,they took the time to let me look at what the issue might be. More

by stomper67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Mark Christopher Auto Center responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Dec 15, 2020 -

stomper67 responded

Thank you for caring!

December 11, 2020

Dropped off was very quick and service was also completed quickly with in a couple of hours. Pick up smooth and car delivered with great care More

by DAWSON_CRAIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 15, 2020 -

Mark Christopher Auto Center responded

Craig, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 11, 2020

This was my first visit and was very pleasant. Everyone was very helpful and on the ball. I had a 7am appointment and was out by 7 50. I give you a 5 star rating excellent service More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 15, 2020 -

Mark Christopher Auto Center responded

Eric, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 10, 2020

I was there for 2:30 hours before I got some input about my truck,and that's not until I got up and went to find out for myself,other than that they did a good job on my truck More

by delgadojoaquin24@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Jacqueline Klosky
Dec 12, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 10, 2020

I would like to know how you bill your labor. I was billed 400 dollars in labor for a job that took about 1.5 hours to complete. That see a little outrageous to me. I have been having all of my maint More

by femath16
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
injian
Dec 15, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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