Mark Christopher Auto Center - Service Center

My vehicle heater needed repair. I scheduled an appointment and took my car in at the appointed time. They took my car right in, made repairs and called me to come get it in pretty short order. S appointment and took my car in at the appointed time. They took my car right in, made repairs and called me to come get it in pretty short order. Sandra Stevens, my Service Consultant, was very helpful and kept me informed on the status of the repairs. Good Job! More

Service department was very polite and helpful and yes we'll be taking our car back They were very prompt with there service so we were very pleased Again thank you. we'll be taking our car back They were very prompt with there service so we were very pleased Again thank you. More

The service representative was professional ,courteous, and knowledgeable. The mechanic made sure the new parts were good prior to installation. The repairs are completed near estimated time. The se and knowledgeable. The mechanic made sure the new parts were good prior to installation. The repairs are completed near estimated time. The service representative kept me informed of the progress at all times. I was very satisfied with the service. More

When I was picking up my car the girl working at the desk was trying to charge me for the service on my leased Cadillac. I talked to Nobu who quickly fixed the error and I left with my car. Thanks Nobu! was trying to charge me for the service on my leased Cadillac. I talked to Nobu who quickly fixed the error and I left with my car. Thanks Nobu! More

They are very professional. I have been coming tobpeeform my services in my vehicles for 8 years, they are always attentive and do an excellent job. my services in my vehicles for 8 years, they are always attentive and do an excellent job. More

Well they had my car for 11 days, it was not suppose to take that long. When we finally got back it wasn’t washed, as promised, we asked it so they did a horrible job, the back area looked as if they threw take that long. When we finally got back it wasn’t washed, as promised, we asked it so they did a horrible job, the back area looked as if they threw some water on and it dried. The windows were terrible. They left car on empty, didn’t bother to check the front seat which was making a horrible sound when it moves. More

I had asked them to listen for a whistling noise that they could not "verify" but I heard as soon as I got on the freeway. Slightly disappointing since it had taken me a while to get an appointment and they could not "verify" but I heard as soon as I got on the freeway. Slightly disappointing since it had taken me a while to get an appointment and get in there. Also, getting my car back dirty was just not as fun as getting it back clean. More

Not satisfied had to take care back 2 times for the same problem and still having same problem today they say bring it back in the morning problem and still having same problem today they say bring it back in the morning More

Unorganized Rude employees in the service writer area. Unorganized Rude employees in the service writer area. Sadly both females. Took car in for third radio and side boards, warranty work. Also oil Unorganized Rude employees in the service writer area. Sadly both females. Took car in for third radio and side boards, warranty work. Also oil change. Found out itb wasn't done until I was informed car was ready for pick up, asked if I coupon was used , Nobu didn't know it was on the list, service writer that left us standing outside for over 20 minutes, didn't write that down. Oil change was done, in a rush, that is concerning and coupon wasn't used either. I asked on Friday the 8th for a manager to call me, as of today the 12th, no call. Disappointing.... More

Things went from bad to worse with my FIRST SERVICE at Mark Christopher. I first get a text from Jackie my “service manager” saying that the work on my truck has been started but they somehow damage my tr Mark Christopher. I first get a text from Jackie my “service manager” saying that the work on my truck has been started but they somehow damage my truck by scratching the paint so now they had to repair that and it was going to take longer now. Finally I get a TEXT from Jackie at 3:59 P.m telling me my truck is ready so when I’m about to head out to get my truck it’s already 5:00 p.m I called Jackie to let her know I’m on my way when to my surprise she tells me they’re already closed and don’t open again til Monday. Pretty much leaving me without my truck for the entire weekend, no effort at all in figuring out a solution, I literally had to ask her if she can reach out to some of her peers to see if they could do anything, so she calls me back to tell me I got til 6 to pick it up. Overall it was the worst experience I’ve had with any dealership. More