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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,225 Reviews

6,225 Reviews of Mark Christopher Auto Center - Service Center

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December 02, 2020

We have been a LOYAL Mark Christopher CUSTOMERS for 30 years and you’ve earned every year of it , we miss Rodney but he’s left us in good hands ! More

by DRPLATT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan, Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2020

Ray is excellent in his service attitude. He checks on his customers periodically to assure them that their car is being tend to. He’s a great guy. More

by ROSIEMAE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Dec 02, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2020

Not happy the service I received. .I waited in my car over 10 mins before anyone came. It took over 3hrs for oil change. Poor service. Not sure I would go back. More

by Dellarod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 04, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 01, 2020

The service department was attentive and very helpful regarding work completed on my RV Class C motor coach. I will continue to service my vehicle here. More

by Jackaroo115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 01, 2020

Still waiting on parts to fix warranty problem from when the truck was brought in for service. Haven t receivied any updates as of 12/01/20 More

by BOODAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 01, 2020

Dropped my car off and the speed of service was extremely slow. I waited in my vehicle for assistance like their sign said. It took 25-30 min just to be acknowledged by anyone. When I finally was helped I More

by Evilprotagonist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

Dec 02, 2020 -

Evilprotagonist responded

Everything you need to know is in the review. I will NOT be contacting you as the service I received is something I would love to forget. Good luck fixing the service.

November 30, 2020

Service experience was great. It was busy but I was able to drop my car off and was called back within a few hours that the service was complete More

by artonian15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 30, 2020

Jackie did a great job to get me done even when something else came up. I did notice you do need more staff to be able to keep up More

by Debora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Dec 02, 2020 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 30, 2020

The Service Tech, Tony is an absolute rockstar. He knows the Duramax and he is honest. The Service Department at Mark Christopher has always been reliable and trustworthy. My first experience was in 1995. T More

by GrizzlyCamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie & Nabu (he is a great Service Writer$
Dec 02, 2020 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 30, 2020

Great service, very helpful and quick. The first time our visited the wifi was down so I had to return and they brought me to the front of the line. More

by Cheriebeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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