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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,238 Reviews

6,238 Reviews of Mark Christopher Auto Center - Service Center

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November 25, 2020

To hear I would be paying over $1100 in repairs was a bit of a shock. The customer service representative made me feel like do you want the work done or not. More

by TSIERRA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 01, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 25, 2020

Everything was great. Easy check in, fast service, service was exactly as needed. Definitely will be a repeat customer and appreciate the care for my car More

by cskipgo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Dec 01, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 24, 2020

Mark Christopher staff are the best. Repaired and returned in under 24 hours. Important to me since I had a newborn 2 days prior. True 5 star rating! Thank you! More

by Chernys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 24, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 24, 2020

Juan from service department definitely helped me out every time I called or showed up to the dealer, very accommodating and always called me back! More

by anthonyleones95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 24, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 22, 2020

Took my vehicle in for service without appointment. They took it and serviced it without question and in and out in 45 min. Great job😊 More

by mhgray00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2020

Was very disappointed with service had my car for two whole days stated they diagnosed my car but when I got it back my abs and stabilize lights were still on don’t understand why they didn’t fix it also More

by Dimples22rat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe the lady named Janice or jean or something with a J was helpful but at the same time not because didn’t have an answer of why everything else wasn’t done and try to lie. , Matt Torres
Nov 24, 2020 -

Mark Christopher Auto Center responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2020

The service at Mark Christopher is outstanding my service adviser (Nobu) is outstanding. He’s personable and kind. The only place I take my car to be service . Thank you Sherry L. Crowe ATS Cadillac More

by lisadavis007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu and Tyler, Matt Torres
Nov 24, 2020 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2020

Service was great and a good price! Had oil change done which they reminded that it was due my service manager Nebo is always giving me great service ! More

by R Cortez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Waters
Nov 24, 2020 -

Mark Christopher Auto Center responded

Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 20, 2020

Overall service issue corrected. Originally came in for routine oil change and maintenance/tire rotation. Mechanic for oil change left oil cap off of motor. Oil covered motor, inside of hood, spilled in my More

by nickitot4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Nov 24, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 20, 2020

Service turned out great once the problem was identified. They took care of the car and accommodated my late pick up time because I had to come all the way from LA. More

by Bratsaved
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 24, 2020 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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