Mark Christopher Auto Center - Service Center

Jackie is awesome. However, the fact remains that I had the same part fail on two different occasions and GM would not honor a defective part. Repairs have been really frustrating and my truck still ha the same part fail on two different occasions and GM would not honor a defective part. Repairs have been really frustrating and my truck still has problems. Three times my truck will be going back. It’s odd to think that I only had a a fuel pump replacement spent thousands of dollars and all of a sudden new problems are coming up. I would recommend service but really concerned about the quality of repairs being fair and really complete. Considering taking my vehicle to different dealership for service. Keep in mind that Jackie and Matt have been awesome! More

Not completely pleased with my service. All items weren’t addressed and items I requested to be done weren’t. Will need an additional visit to complete all items. addressed and items I requested to be done weren’t. Will need an additional visit to complete all items. More

Have been going to mark christopher for years. Best in county.. concern that’s their is major turnover in the sales advisors always. Always dealing with a new person county.. concern that’s their is major turnover in the sales advisors always. Always dealing with a new person More

Took almost 3 hours for an oil change and that was with an appointment!!!!! I wasn’t notified that it was going to be longer than expected. Unacceptable. an appointment!!!!! I wasn’t notified that it was going to be longer than expected. Unacceptable. More

The merchandise is phenomenal but the people from sales to service are so incredibly amazing. I feel so luxurious when I go there because that is the way I am treated and obviously my Cadillac is gorgeous to service are so incredibly amazing. I feel so luxurious when I go there because that is the way I am treated and obviously my Cadillac is gorgeous. More

Bad service. I have gm warranty but they did not tell me they accept it. They charge me labor fee more than $500. I am not happy with their service. They overcharged me. they accept it. They charge me labor fee more than $500. I am not happy with their service. They overcharged me. More

It took over 4 hours for an oil change. Dissatisfied with service. I had a 11;00am appointment, didn't leave until 3:00pm. I did receive this service at Cadillac. I will not go to Mark Christopher again. service. I had a 11;00am appointment, didn't leave until 3:00pm. I did receive this service at Cadillac. I will not go to Mark Christopher again. More

Well I was very disappointed because at first one of the persons who takes a customers car in when someone takes their car for service calls and tells you one price on the phone and then you go pick up the persons who takes a customers car in when someone takes their car for service calls and tells you one price on the phone and then you go pick up the your car and it’s like $100 (one hundred dollars more) sounds like chisty business and second of all when one goes and picks their car up the dealership charges so much that they can’t even have the car ran through the car wash machine, as it was a bit dirty when it’s dropped off and even more dirtier when it was picked up. Also had me waiting for close to half an hour or so as I noticed several employees just walking around I’d say to make it looks like they were busy doing something but if an eye is kept on some of them, one would see that they are not actually doing anything but killing time and constantly looking at their watch, while customers are patiently waiting for their vehicles to be brought out to them all dirty and some. I will surly be taking my car either to another authorized Cadillac dealership or one who works on my type of Cadillac. More

Great service overall good never have an issue customer service is always great this dealer is clean and well equipped with new equipment and the price are 👍🏼 service is always great this dealer is clean and well equipped with new equipment and the price are 👍🏼 More

The worth dealer and customer service ever. They rip me off for something I have service warranty for it .I already open claim with GM off for something I have service warranty for it .I already open claim with GM More