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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews
Today: 7:00 AM - 5:00 PM Open Now
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6,256 Reviews of Mark Christopher Auto Center - Service Center

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April 10, 2020

I waited 3 hours for my vehicle. I had to actually go ask an employee about my vehicle. Come to find out my vehicle was complete and no one came to get me. My time is precious More

by erica.white21
Recommend Dealer
No
Employees Worked With
Matt Torres
May 08, 2020 -

Mark Christopher Auto Center responded

Erica, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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April 09, 2020

Always attentive to my needs. Not pushy and is always willing to listen to what I am financially able to do, friendly and understanding always a pleasure to work with. More

by reginaldsexton71
Recommend Dealer
Yes
Employees Worked With
Nabu
Apr 17, 2020 -

Mark Christopher Auto Center responded

Reginald, your feedback is invaluable to our team. We appreciate you taking the time out of your day to leave us this amazing review. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 09, 2020

Sandra was very kind in the entire process. She gave suggestions/recommendations, but did not push like some service people do. She was very friendly and flexible. I changed the appointment several ti More

by bingliyw
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Apr 17, 2020 -

Mark Christopher Auto Center responded

Thanks for the perfect review. We're pleased that everything went well for you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 08, 2020

Was unable to take our Buick into Mark Christopher in Ontario CA For service. Needed an oil Chg. & general items for warranty. Wonderful Help & Service. More

by RICHERASSOCIATES
Recommend Dealer
Yes
Employees Worked With
Not sure other than Nevin Cordero, who in Svc. Ctr. Helped w/ Servicing our Buick
Apr 17, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 08, 2020

No stars, not happy with this place AT ALL!! I will never return to this place again. WAY overcharging for doing work that I told them was already wrong!!! Not cool.. never again!!!!!!! More

by onenonlynichole13
Recommend Dealer
No
Employees Worked With
Mike Cagey
May 08, 2020 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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April 08, 2020

Honest, great service. Kind and informative service contestant. Helpful and kind mangers. Only dealership I would ever go to as long as these people are still around. More

by STEVEEON08
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan, Rodney Reid, Matt Torres
Apr 17, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 07, 2020

The break issue was not fixed which is a safety issue so not happy at all. Not sure if the issue was communicated correctly to fleet. All I know is that my brakes are still grabbing which I believe could me More

by Satempleton
Recommend Dealer
Yes
Employees Worked With
Jackie
Apr 10, 2020 -

Mark Christopher Auto Center responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

More
April 06, 2020

Great salesman this dealership has. Very happy with the work and communication of the salesman. Very pleased how everyone welcomes you. Would take vechicles there again. 👍 More

by Joseph
Recommend Dealer
Yes
Employees Worked With
Avo
Apr 07, 2020 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 04, 2020

Great service from Ray and cashier. I notice you close the Cadillac site and move all to the other site not great idea when we try to keep distance it was kind of busy hard to keep distance. More

by EDITH.SALADO52
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Apr 07, 2020 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 04, 2020

The first time I came to Mark Christopher was in 1996 when I bought my SS IMPALA. Since then I had moved away for quite some time. Now that I am back in the area I remembered why I come to Mark Christoph More

by bigalparedes777
Recommend Dealer
Yes
Employees Worked With
Nabu
Apr 07, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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