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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,247 Reviews

6,247 Reviews of Mark Christopher Auto Center - Service Center

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March 02, 2020

Recently I took my GMC truck for a recall for the hydraulic brake assist, my service consultant Robert khoury did an awsome job on fixing the problem and i feel safe to drive my truck. Thanks Robert More

by Rob
Recommend Dealer
Yes
Employees Worked With
Robert khoury
Mar 04, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to write such great feedback, Rob. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Robert was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 02, 2020

Kat was superb!! She greeted me well as I called and made arrangements for my service appt. AsI arrived to the dealership, I was greeted with a great smile. She answered all my concerns and kept me infor More

by Jorge
Recommend Dealer
Yes
Employees Worked With
Kat
Mar 04, 2020 -

Mark Christopher Auto Center responded

Thank you for writing about your visit with us, Jorge! I am happy to hear that Kat was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 02, 2020

Alway under staff and have to wait extra days to get service. Also in the part department the people in the back counter don’t seem to want to help you. Facial expression is like you are bothering More

by pntpena
Recommend Dealer
No
Employees Worked With
Robert in service
Mar 05, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 01, 2020

Overall ok experience. Please be a little more transparent with prices of total service. Robert was helpful but needed to explain the total cost before I showed up not as I am paying. More

by Ajmerida
Recommend Dealer
Yes
Employees Worked With
Robert in service
Mar 02, 2020 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 01, 2020

Dario provided both friendly and professional service in making sure that our CADILLAC was well taken care during its oil change. + Thanks for the car wash! More

by SELINAALONSO
Recommend Dealer
Yes
Employees Worked With
Dario
Mar 04, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Selina! I'm very happy to hear that Dario was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 01, 2020

Sandra was a wonderful person to deal with , she was very knowledgeable in here line of work. Alone with a great personality , professional , good job. More

by Primetimemiller66
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Mar 04, 2020 -

Mark Christopher Auto Center responded

We loved reading this review! Happy customers are our aim, and it appears Sandra really hit the bullseye. We’ll make sure to share your experience with her, and if you have any further questions or worries, we’re always available to help. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 01, 2020

Saturday service crew did an awesome job. My car was ready before noon. I'm very pleased with Nubo's attention to detail. Thank you!!!! More

by WOODS.T58
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Mar 04, 2020 -

Mark Christopher Auto Center responded

We know bringing your car in for service on a weekend is a hassle and we couldn't be happier that we made the process a bit easier for you. We look forward to working with you again if you ever have any automotive needs. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 01, 2020

Excellent service! I was pleasantly surprised on how quick I was in and out. I need to go back for some routine transmission service. Awesome! More

by JacobMorenoIII
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 04, 2020 -

Mark Christopher Auto Center responded

Jacob, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 29, 2020

Always receive the best customer service when I go for my oil change! Thank you for all the help and for all the questions that were answered. More

by STEPHANIE.SANTANA53
Recommend Dealer
Yes
Employees Worked With
Avo
Mar 04, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Stephanie! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 29, 2020

2019 truck isn’t a year old yet& already 3 recalls. This last instance was abs failure system, took my vehicle in the afternoon before had to call to find out the status of my truck at about 2 PM the follow More

by marknreyna
Recommend Dealer
Yes
Employees Worked With
Avo injian
Mar 02, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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