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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,196 Reviews

6,196 Reviews of Mark Christopher Auto Center - Service Center

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April 22, 2024

This dealership is very clean and the staff that work there is very friendly. they had me in out in the time they told me. More

by AQUILLAHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Juarez
Apr 24, 2024 -

Mark Christopher Auto Center responded

Thank you, Harris, for this wonderful feedback! We are happy to hear how our staff helped you and we will be sure to let them know of your kind words. Take care and have a great day! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 22, 2024

Leslie Fuentes is a excellent service advisor. I will recommend her everytime.long time customer More

by KBRYANTFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 21, 2024

They always forget to do something that is required to do. First time rotated the tires and didn't recalibrate the sensors in them. So know my front tire is low but it's the back that hadt the nail it wit More

by SIMPLYHEATAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Mark Christopher Auto Center responded

Thank you for providing this feedback about your experience at Mark Christopher Auto Center. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 20, 2024

Very courteous and fast. Dario knew right away the problem and had it handled in no time. More

by BUGGARS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Apr 23, 2024 -

Mark Christopher Auto Center responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 20, 2024

Good service , need a little better communication for keeping my car more than a day it was not noted in the begining I had to call. More

by OUREMAIL1318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Mark Christopher Auto Center responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered and the resulting confusion. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 17, 2024

I make an appointment everything and I still end up having to wait 5 hrs for an oil change. I scheduled one for 8:30am and that still didn't matter. I was told they don't go by appointments so why does More

by chrystal4183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your service experience with us, Chrystal. I’d like to discuss this with you further and clarify things if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2024

The service for my vehicle was excellent! !! And especially the courtesy wash afterwards. Of course they'll ask you first. More

by tashama26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your glowing review! I am delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and I can't wait to welcome you back soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2024

Mark, Christopher is always a great dealership. I’m on my second vehicle and they always deliver on time. Staff is great and would recommend them for everyone. More

by erik26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Mark Christopher Auto Center responded

Erik, we cannot thank you enough for your wonderful review of Mark Christopher Auto Center and your referrals and recommendations! It was a pleasure to assist you and please let us know when we can do so again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 14, 2024

Javier was great , he keep in touch daily. It took to long to get the part More

by DOA2KA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaivier
Apr 16, 2024 -

Mark Christopher Auto Center responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered due to the parts shortages in the industry. We strive to provide excellent customer service, and we're glad that Javier was able to assist you. Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 14, 2024

It is because of the great service I always receive from my service advisor Juan Fletes that keeps me coming back. More

by JOHN.EWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Apr 16, 2024 -

Mark Christopher Auto Center responded

John, thank you for contacting us and informing us about your recent visit. I appreciate everything Juan does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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