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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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February 03, 2020

I was helped by Ray Peters, he has a top notch customer service and always go above and beyond to find the way to help More

by danrod13
Recommend Dealer
Yes
Employees Worked With
RAY PETERS
Feb 04, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Ray went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2020

Paid almost $5000 to resolve a problem and it's still not resolved. They gave me back a dirty car. Not professional at all. Plus they gave me my car with quarter tank when I left it with almost half tank. More

by Llewxam56
Recommend Dealer
No
Employees Worked With
Dario Gomez
Feb 11, 2020 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2020

Great experience. Joseph Gotti was our salesperson. Met him a week before purchasing and he has kept his word on a deal, pricing and extras. More

by RANDYMCILWAIN88
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Gotti
Feb 04, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Randy! I'm very happy to hear that Joseph was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Thanks again, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

February 02, 2020

Serive Excellent. They always go extra miles to satisfy the customer. Vehicle always returned washed and vacuumed. Service turn around time is quick yet wo More

by CJGHEATH82
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nevin Cordero
Feb 03, 2020 -

Mark Christopher Auto Center responded

Our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 01, 2020

Check my Tahoe for shaking break pedal quick. Order the part and install on schedule. Very nice. Inform us on the time matter for the parts arrival More

by ma0209i
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 03, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 31, 2020

Excellent experience-Avo was top-notch Avo Injian was most helpful in taking care of our needs. The diagnoses was done timely, however, due to the prior GM strike it took some time to g More

by dlugitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Feb 03, 2020 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Avo does for Mark Christopher Auto Center and our customers. Hope to see you again soon! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 31, 2020

I was very impressed with customer service. Also dealership waiting area was clean and well stocked. My service advisor Eric Silva was very helpful shared his knowledge with me. More

by KVICTORIA
Recommend Dealer
Yes
Employees Worked With
Eric Silva
Feb 03, 2020 -

Mark Christopher Auto Center responded

Thank you so much for your review! We really appreciate your business and are so happy that Eric could provide great service to you and your vehicle. We look forward to seeing you again! Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 30, 2020

Had my truck in for a recall and they took care of it, only thing is I had to call them about an hour before they were closed to find out it was done & just getting washed & when I came to pick it up foun More

by SMBROOKS17STER
Recommend Dealer
Yes
Employees Worked With
Juan
Jan 31, 2020 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 30, 2020

Clean and friendly it took along time to do a update and a recall I waited for 2 hour and half I think they need more mechanics More

by 4ASFELIX
Recommend Dealer
No
Employees Worked With
Erick
Jan 30, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 29, 2020

Really Helpful I really appreciate 'NBU as well as Mr. Torrez the Service Manager! I would recommend this service center! Everyone is really friendly and helpful! Th More

by pwpaige14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NBU, Matt Torres
Jan 30, 2020 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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