Back

Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,265 Reviews

6,265 Reviews of Mark Christopher Auto Center - Service Center

Sort by
October 08, 2019

Great follow up. The Cadillac Service Department had great follow up. Also everyone we dealt with was friendly and courteous. The Service area was clean and organized. More

by JEFFREYCOHEN0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nebula.
Oct 09, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 08, 2019

AMAZING Service provider We needed help with a windshield replacement after our recommended company ( from the warranty company) didn’t fulfill the required need Mark Christo More

by upssemi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo
Oct 09, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 08, 2019

Disappointed My service representative Sandra was great. The issue I have is the list of repairs I was given in my last visit that were not addressed and when I re More

by epulidojr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandra
Oct 15, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2019

Went over and above to accommodate me Juan helped me out with the service and was friendly and knowledgeable. Had a lot of add one so they had to keep my truck over night. They were stil More

by mcnewhou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will, Juan, Gerald Waters
Oct 08, 2019 -

Mark Christopher Auto Center responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2019

Very Helpful and Friendly Went in for an oil change and had them check on a recall letter that was sent to me they were very helpful and whatever they did to my car it seems to More

by SILVABRANDON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Oct 08, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2019

Warranty work Fantastic service advisor. Very clean waiting room. Prompt shuttle service. Timely updates. Car was clean when picked up. Would absolutely use them More

by TYLERPANSE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samuel
Oct 08, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 06, 2019

Disappointed If it weren’t for Dario I probably would have left and gone back to jiffy lube for my service. I had a 7am appt and walked thru the doors 7min before More

by ritamarie12
Recommend Dealer
No
Employees Worked With
Dario
Oct 07, 2019 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 05, 2019

Fast and professional service Went to the dealer for my key and console latch i was recive by Samuel Aceves who rapid solve my problem and order the part to repair my car More

by Yolita
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samuel Aceves
Oct 06, 2019 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 05, 2019

Great Service When the repair went longer than anticipated a comparable rental car was arranged—shows the level of care to consider accommodating the needs I had t More

by 707lynn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dario
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 05, 2019

Oil change and others Considerate with the client , try to help up customers finding warranty for the service needed not just what the service requested by owner of the car More

by PLLENOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobo
Oct 06, 2019 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
576
...