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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews

6,256 Reviews of Mark Christopher Auto Center - Service Center

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December 16, 2023

Great service as always. .theyvwere fast ontime and treated me well.the best Service Dept. More

by ogonz1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fletes,Juan
Dec 19, 2023 -

Mark Christopher Auto Center responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you with the best dealer experience! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 16, 2023

I am completely satisfied with the service to my vehicle. It was completed in a reasonable amount of time. The review is for AVO INJIAN only. Jeff Rizzi has NOTHING to do with it. More

by MYBOYBUBBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AVO INJIAN
Dec 18, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 14, 2023

Great customer service attention to detail very convenient and work done in timely manner thanks More

by RUBIOAA87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Mark Christopher Auto Center responded

Thank you for the kind words, Rubio. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Mark Christopher Auto Center, we value our customers and we look forward to seeing you down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 14, 2023

Service guys were great. Very thorough and professional. Dario got me in and out within a couple hours More

by FABIAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Dec 14, 2023 -

Mark Christopher Auto Center responded

Fabian, it’s great to know that Dario provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 14, 2023

The service management of Mark Christopher Cadillac does not honor their warranty to their loyal customers. Because of a defect in one of the manufacturer parts of the vehicle, they denied honoring their le More

by KEVINC_HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide our dealership with feedback about your experience, Kevin. We are looking into you concern. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 14, 2023

Had truck in repeatedly…still not fixed! Back in next Monday…🙄…53 miles 1 way every time it takes 106 miles off the warranty, let alone $5.+ per gallon of gas! Tried to blame an embellish More

by cherrybombmomcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2023

You need a service driver to take me back to my office when my car is getting serviced I had to wait 3 hours there for a simple oil change More

by DIAZROCKY007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2023

Recently we've had to bring our SUV in for service. We've dealt with Julie Escobar, Service Advisor and always ask for her. She's knowledgeable and has a terrific personality! Thank you, Julie for a More

by juslorich
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Dec 13, 2023 -

Mark Christopher Auto Center responded

Thank you for the awesome feedback! You're right, Julie is an excellent service adviser and I appreciate all she does for us! I am very happy to hear that she was there to provide you with great service. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 11, 2023

I paid a lot to get my car fixed (and was off of work for 2 and a half weeks) and not only am I still leaking oil (the root of my issues), the multi-point inspection was done inadequately as I noticed my bra More

by dzyl5001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garrido
Dec 12, 2023 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our service department. Here at Mark Christopher Auto Center, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 11, 2023

Work was completed quickly with no issues. My vehicle was immediately worked on and the job completed on time. Great Job More

by MTAROZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Mark Christopher Auto Center responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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