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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,197 Reviews

6,197 Reviews of Mark Christopher Auto Center - Service Center

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September 14, 2023

truck was at at mark for a program recall and turn around time was 5 days unacceptable. More

by EG.RACING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2023

Great service , great service advisor help , customer service the best ,I'm so happy with turn around on fix my truck , thank you for your help . More

by joseg2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Fletes
Sep 15, 2023 -

Mark Christopher Auto Center responded

Jose, thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Mark Christopher Auto Center. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 10, 2023

Horrible service center. Everytime I have taken my vehicle here, I have had something wrong with it once its returned to me. This last time i took my truck for a simple brake More

by oil.miner.rm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Mark Christopher Auto Center responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 10, 2023

Great customer services! I love coming to here to get all my vehicles serviced. Would highly recommend More

by EBRAVOR34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Mark Christopher Auto Center responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Mark Christopher Auto Center. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 09, 2023

unsatisfied yet again cadillac don't stand by their white glove service selling points.. what was originally supposed to be a 1 hr oil change and tire rotation turned into a 1300 bill for a 33k mile vehicle More

by Aurelia Gilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unknown
Oct 26, 2023 -

Mark Christopher Auto Center responded

Aurelia, I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 09, 2023

Unacceptable customer service upon pick up of vehicle. They could not locate where the parked my vehicle!!! Waited for an hour for them to find it! More

by MRAIN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Sep 12, 2023 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal I always strive for, and it appears that your experience does not reflect those standards. I would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 08, 2023

Great customer service in service and sales. Always willing to help people, my family and I had good experience. More

by NANCYPEREZ311979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Sep 11, 2023 -

Mark Christopher Auto Center responded

I am so glad to read that you had such a positive experience at our dealership! I can't wait to see you again soon. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 08, 2023

I love coming here because Julie always takes care of me, And makes sure all my vehicle needs are met. More

by EDWARD22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Sep 11, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 08, 2023

Very professional friendly team I really enjoyed the coffee and comfortable waiting lounge I will be returning. More

by tesharrr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Mark Christopher Auto Center responded

I appreciate the kind words. I look forward to seeing you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 07, 2023

Leslie was very helpful and polite and provided excellent customer service . My experience was great. More

by Cg
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I’m the service department the person I worked with was Leslie. She was great. I did not work w Jeff
Sep 08, 2023 -

Mark Christopher Auto Center responded

I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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