Mark Kia

Great Service I never thought buying a car at dealership would be so satisfying and easy until I walked into Mark Kia, The sales representatives were fast and accu I never thought buying a car at dealership would be so satisfying and easy until I walked into Mark Kia, The sales representatives were fast and accurate all of them. I literally walked out of there with my new car in no time, I felt in control in every step and I am very satisfied with my purchase, and I would recommend this dealership to anyone in the market for buying a car. More

Red the salesman Red, our salesman was honest, helpful and caring about my 21 year old daughters needs. He was clearly a young man whom cares for others and it shows. Red, our salesman was honest, helpful and caring about my 21 year old daughters needs. He was clearly a young man whom cares for others and it shows. He goes above and beyond his job title. I cannot imagine he staying in that position very long as he is made more for management material. Very personable with integrity & character. A rare and priceless gift these days. More

Great job Markus is a great dealership and the customer service was delightful. I hooked my oil change at wrong dealer and they still took me in I really appre Markus is a great dealership and the customer service was delightful. I hooked my oil change at wrong dealer and they still took me in I really appreciate it. Thanks to Brandi Cunningham she was great help!! More

Quick and simple Walked in was immediately greeted by a friendly and professional staff. Sales associate was very knowledgable and friendly answered all my questions a Walked in was immediately greeted by a friendly and professional staff. Sales associate was very knowledgable and friendly answered all my questions and got me into the car of my dreams. I'll be recommending them to everyone I know. More

Friendly Great staff. Brandi in service was super friendly even when I got a bit testy with her (my apologies again, Brandi). Alberto was also very helpful, he Great staff. Brandi in service was super friendly even when I got a bit testy with her (my apologies again, Brandi). Alberto was also very helpful, he couldn't help much with my situation but he did what he could which was much appreciated. More

Bait and Switch Went to Mark Kia to look at a 2012 Kia Sportage. My trade was a 2005 SSR. I told Abel, my salesman. exactly what I wanted. $17000 for my SSR. $235 a Went to Mark Kia to look at a 2012 Kia Sportage. My trade was a 2005 SSR. I told Abel, my salesman. exactly what I wanted. $17000 for my SSR. $235 a month payments. You know the drill. Came back $11000 for my SSR? Back and forth! Never explained what my total $ amount would be. They finally Gave me $16250. Always read your contract good. When I got home I found out they added things to offset the price. He also charge me more for the Kia than the Internet price! I put $1000 down and Realized I did not have to. I stopped payment and had to drive 12 miles back to resign. I was not happy. I first asked for my SSR back, but No Way! You signed the contract. I was screwed. He added A service package which I found out today I could not use anywhere else. I had to call back for a refund. Do not go near this dealership! Another negative. I found out from my Tempe Kia dealer 10/31/2105. The extended Warranty, $2494 can only be used at Mark Kia if the distance is less than 40 miles. Never have I had a warranty like this. I have owned over 20 different car since 1993 and this is the worst. Another note! My Kia was not detailed to a new customer satisfaction . The engine was Filthy, all the windows have water spots. I am still trying to remove them! Today I received a notice from the DMV that Mark Kia never transferred my title! Now I have to send the completed form stating that Kia bought my 2005 SSR! Do not deal with this Dealer. Bad News! More

Willing to work with me I have dealt with Mark Kia a couple of times and in both cases they were able to do what others couldn't or wouldn't. I have dealt with Mark Kia a couple of times and in both cases they were able to do what others couldn't or wouldn't. More

Unethical and dishonest We bought a used car for my son that was home on leave from the military and the car he was sold was supposed to have been "certified" and supposedly We bought a used car for my son that was home on leave from the military and the car he was sold was supposed to have been "certified" and supposedly passed a safety check but within 3 days we found out it had 3 leaking struts 2 broken motor mounts and a broken cv boot so just to get it to his base we had to pay $2200 in repairs. Nice way to treat someone serving our country. I would never buy another car from Mark Kia nor would I recommend to anyone else. More

Jeff Lupien at Mark KIA is an awesome salesperson Jeff contacted me after I got an AutoTrader quote for my trade. Jeff was extremely courteous and answered all my questions. I would not hesitate to re Jeff contacted me after I got an AutoTrader quote for my trade. Jeff was extremely courteous and answered all my questions. I would not hesitate to recommend him to anyone. On a side note, Austin in finance was also very helpful. Altogether Mark KIA has a great team. More

Great first-time car buying experience!! Robert Lemon was very professional from the beginning when he confirmed the vehicle was still available over the phone, we arrived and the car was out Robert Lemon was very professional from the beginning when he confirmed the vehicle was still available over the phone, we arrived and the car was out front and ready for a test drive. Robert explained all of the details and features of car in such detail he answered all of the questions we planned to ask. An experience my daughter thought was going to be scary and stressful because it was a first time experience was totally the opposite, Robert's personality and sense of humor help make this a great first time buyer experience. The skill to build rapport by identifying and matching the communication style of your customer goes a long way with making the customer feel comfortable. Robert listened to what our expectations were as far as down payment and monthly payments, and was committed to us leaving with the vehicle we set out to get. Kudos to Robert for exceptional customer service!! Our experience with Mark Kia ended with Chad, he was prepared with all document in order waiting to be signed, and offered a great extended warranty which we took advantage of. My daughter's first car buying experience definitely tops what mine was 30+ yrs ago. Thank you Mark Kia!! More