Mark Kia

Great buying experience Sales staff was wonderful and courteous. Deal Was great. Been buying our last 7 cars from Mark Kia. Follow up after the sale is good. The servce depa Sales staff was wonderful and courteous. Deal Was great. Been buying our last 7 cars from Mark Kia. Follow up after the sale is good. The servce department is fast. More

great service My husband and I went into mark kia to trade in our 2013 optima for a 2015 and were greeted right away everyone we came into contact with were very pr My husband and I went into mark kia to trade in our 2013 optima for a 2015 and were greeted right away everyone we came into contact with were very professional we were in and out within a couple hours! We had an excellent experience and I would recommend them to anyone! More

Exceptional service As a experience car buyer when I came to another car dealership I was expecting to be haggled and annoyed. But to my surprise I received exceptiona As a experience car buyer when I came to another car dealership I was expecting to be haggled and annoyed. But to my surprise I received exceptional service. They gave me the price I wanted with out the usual back and forth game. My delivery specialist Janice was patient and informative, I appreciated the Mark Kia team giving me a personal car buying experience. I would definitely recommend them! More

Awesome customer service! We came to this dealership and walked out with a brand new 2015 Kia Soul. I love everything about it and I honestly feel like I got a great deal. Grea We came to this dealership and walked out with a brand new 2015 Kia Soul. I love everything about it and I honestly feel like I got a great deal. Great customer service, would come here for my next vehicle for sure. More

Customer for nine years I have been purchasing my new vehicles from Mark Kia for the last nine years. I have had to buy 5 so far, which is more than I would have liked but w I have been purchasing my new vehicles from Mark Kia for the last nine years. I have had to buy 5 so far, which is more than I would have liked but was necessary due to our family growing and extensive travel on our car because at one point we lived in Maricopa. I have always been happy not just with the buying process, but also with the selection process, the delivery process, the financing process and the service and warranty efforts, in the event those types of visits are needed down the road. Service that encapsulates such a positive level in so many different aspects, is service worth returning for, and that is the reason we keep on doing it! More

April 2015 Our most recent purchase came just a few days ago. Buying a vehicle was not planned, it was a spur of the moment for us to go to the dealership. We go Our most recent purchase came just a few days ago. Buying a vehicle was not planned, it was a spur of the moment for us to go to the dealership. We got to the dealership around 1230pm, and were done and out of the door by 3:50pm. Great experience!! To sum it all up, this was our 5th purchase from Mark Kia! We will be back for our 6th vehicle in a few years!!! The Kerr family More

Best and easiest car buying experience EVER!! We went to Mark Kia on 3/22/15 after reviewing some vehicles online. We were quickly greeted and shown each vehicle I requested. Andrew was very pro We went to Mark Kia on 3/22/15 after reviewing some vehicles online. We were quickly greeted and shown each vehicle I requested. Andrew was very professional and knowledgeable and allowed us to guide the experience. We test drove a 2015 Kia Soul and loved it. Andrew politely offered to run the numbers for me to see if this vehicle was within my budget. (After past experiences, it was extremely refreshing not to feel pressured.) I agreed and within moments Andrew had some information for me. The car was priced slightly higher than I was shooting for. (I also had no intention of purchasing on this day and was mostly out researching vehicles of interest.) I was then greeted by the sales manager, Blake. Blake not only met my monthly budget, he beat it and gave us tickets to the Phoenix Suns game! The offer was so good, I couldn't refuse. Over the next half hour or so someone reviewed all of the features of the vehicle with us, as well as the roadside assistance, and we met with Juan for the finance contracts. Juan thoroughly explained each section and before you know, we were on our way with a brand new Kia Soul. Again, I had no intention to make a purchase when I arrived that day. Each person we encountered was so friendly and not once did we feel pressured to do anything. Thank you Mark Kia! More

arrogant and condescending treatment The customer service is not good, if you understand a bit about negotiations and actually attempt to get the price the car is worth. Beside the high The customer service is not good, if you understand a bit about negotiations and actually attempt to get the price the car is worth. Beside the high price of the car I was looking for, I would have purchased it, had I not been met by an arrogant and condescending sales person. More

BAD SERVICE, NO PROFESSIONALISM BELIEVE ALL THE NEGATIVE REPORT ABOUT MARK KIA!!!! Same experience. Price went up $3000, after we test drove the car. They added fees after fees. BELIEVE ALL THE NEGATIVE REPORT ABOUT MARK KIA!!!! Same experience. Price went up $3000, after we test drove the car. They added fees after fees. More

will never buy from there ever again I purchased a 2007 Ford Explorer from Mark KIA about a month ago. 1st my husband went to there website and found a vehicle he liked for $11,500.00 but I purchased a 2007 Ford Explorer from Mark KIA about a month ago. 1st my husband went to there website and found a vehicle he liked for $11,500.00 but when we get there the price went from $11,500.00 to $13,500.00 because they charge you extra for anything they do to the vehicle so I paid for them to put new tint on the vehicle I didn't ask them to fix and then they charged for reconditioning the vehicle last I checked isn't that what the dealership supposed to do when they take in a vehicle. So I overlooked that cause my husband really liked . Then we come to find out the vehicle they sold us had no mirrors in the visors we asked them to fix it they said we have to pay for it but wouldn't it be considered under the reconditioning of the vehicle. Then I asked for gap insurance and got that and I asked for an extended warrant for anything wrong with the vehicle I was told that was what I was purchasing for $3,000. I took my husband vehicle in today to see if I could get his air vents serviced and I was told to my surprised that what I thought was a warrant regarding mechanical for the vehicle was really only for the paint,tires, and the windshield. Really my insurance covers the majority of this. I called to cancel that warrant and was told from they warrant people that I needed to go back to the dealership. Now I have called the dealership and let 3x and no response. I am very upset and if I have to take it to the news I will. Just FYI the purchased price for everything was $26,000. No tell me how I can go from the sticker price of $11,500 to $26,000. For this I could have gotten a new car. More