Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Martin Chevrolet

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.6
2,642 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service. Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
Contact Dealership
View Awards

5220 Northwest Hwy

Crystal Lake, IL

60014

Directions

By Type

Showing 2,642 reviews

April 14, 2026

Very friendly From everyone I had to deal with was all very, very pleasant Outstanding More

by cbrstrm
Recommend Dealer
Yes
Employees Worked With
Chris Harris, Chris Harris
Print
Apr 28, 2026 -

Martin Chevrolet responded

Thank you so much for the 5 star rating and generous review! We look forward to helping you out again next time! - Martin Chevrolet

April 12, 2026

Quality of service has deteriorated Service used to be better. A little more looking at my car would have went a long way. More

by megalina09
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Print
Apr 15, 2026 -

Martin Chevrolet responded

We really value your feedback. Please feel free to give us a call at 815-459-4000 and talk to Ralph. We’d welcome the opportunity to review your experience and see how we can best assist you moving forward. - Martin Chevrolet

April 11, 2026

Ralph always goes above and beyond to help explain what is needed and keeps us well informed on the progress. Always takes the extra steps to make sure all of our service needs are handled. Ralph is top no More

by Linda
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Print
Apr 28, 2026 -

Martin Chevrolet responded

Linda, We are so happy to read such a great review about Martin Chevrolet! Thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much again for your feedback. - Martin Chevrolet

April 10, 2026

Very pleased with service and helpful folks at both servicee and the other fpolks on the team More

by ckurzinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 20, 2026 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. We do hope we can be of assistance in the future. Take care! - Martin Chevrolet

April 10, 2026

Got here 10 minutes early Ralph let me got me all checked in giving me really prompt service for oil change entire rotation. This dealership is super clean and all the employees are awesome. More

by rwhowe.rh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 10, 2026 -

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. - Martin Chevrolet

April 09, 2026

Lack of communication and follow up both with initial issue and subsequent issue. Waiting on an out of stock part and have to call for updates. Left a voicemail for service manager and never got a call b More

by kme80
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Print
Apr 28, 2026 -

Martin Chevrolet responded

Thank you for your feedback. We sincerely apologize for the lack of communication and follow-up you experienced during your visit. This is not the level of service we aim to provide. We also regret the confusion regarding pricing. After reviewing your case, we identified and corrected the error in the original quote, and we understand how frustrating that situation must have been, especially combined with the delay for the out-of-stock part. Your concerns about the missed callback have been addressed internally to ensure better responsiveness moving forward. We appreciate you bringing this to our attention, as it helps us improve. If there’s anything further we can do to make this right, please don’t hesitate to reach out to us directly. - Martin Chevrolet

April 09, 2026

Communication was held throughout the 2 hours I was there waiting. In addition to the oil change, my wheel alignment was repaired. Great job! More

by corinne9955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 10, 2026 -

Martin Chevrolet responded

Thank you for your feedback! We're glad to hear you were kept informed throughout your visit and that everything—from the oil change to the wheel alignment—was taken care of. We appreciate you choosing us and look forward to helping you again next time! - Martin Chevrolet

April 08, 2026

We love Martin Chevrolet we are returning customers we just bought another car there. Mike Lakhani has helped us twice wonderful salesman and very helpful.made us feel like at home. Took his time to show More

by federicogomez37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 10, 2026 -

Martin Chevrolet responded

Thank you so much for your continued support! We truly appreciate having you as returning customers! We're thrilled to hear that Mike Lakhani provided another great experience and made you feel right at home. Taking the time to go over every detail is exactly the level of service we strive for. Enjoy your new vehicle, and thank you for the recommendation. - Martin Chevrolet

April 08, 2026

I had a great service visit to Martin Chevrolet. My customer service representative was Jack. He was very nice, explained everything perfectly. He even arranged a loaner car for me so I could pick u More

by jbk1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 10, 2026 -

Martin Chevrolet responded

Thank you so much for the amazing review! We're thrilled to hear that you had such a great experience with Jack. He truly goes above and beyond to take care of our customers. From arranging a loaner to keeping you informed and making sure everything was just right at pickup, it’s great to know his efforts made a difference. We really appreciate your kind words and your trust in us. 10 out of 10 means a lot! Thank you, and we look forward to seeing you again next time! - Martin Chevrolet

April 07, 2026

Terrible ! !! Terrible, terrible, terrible!!! I will never come back. They want to charge more than has been said. More

by Crazz83
Recommend Dealer
No
Print
Apr 08, 2026 -

Martin Chevrolet responded

Thank you for your feedback. We’re sorry to hear about your experience. We always aim to be clear and upfront about pricing, so this is not something we want any customer to feel uncertain about. We’d really appreciate the opportunity to learn more. Please feel free to reach out to us directly so we can better understand what happened and help make things right. - Martin Chevrolet

1
...
18
19
20
...
265