Jack Hoyland

Martin Chevrolet responded

Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your repair process. After your vehicle was dropped off, our team quickly diagnosed the concern and initially attempted the recommended repair before determining that a replacement valve body was necessary. Unfortunately, the replacement part was on national backorder, and we did not receive an estimated arrival date from GM, which significantly impacted the repair timeline. We understand how important reliable transportation is, and we recognize that not having a loaner vehicle available right away added to your frustration. While we worked with our rental partner daily to secure a vehicle, availability was extremely limited at the time. As soon as a rental became available, we arranged it for you immediately. While some factors were outside of our control, we understand that better communication and a smoother experience were expected. We appreciate your feedback and will use it to improve how we support our guests during extended repairs. Thank you for giving us the opportunity to address your concerns. - Martin Chevrolet

Martin Chevrolet responded

Thank you for your feedback. We appreciate you taking the time to share your experience with Jack. You noted that your experience was different from what you've had with previous service advisors, and we'd love to learn more. What could we have done better to make your visit a 5-star experience? Your feedback helps us continue to improve and provide the level of service our customers expect. We appreciate your business and look forward to hearing from you. - Martin Chevrolet

Martin Chevrolet responded

Thank you for your feedback and for your understanding. We know your time is valuable, and we're sorry that we weren't able to get everything completed as quickly as you had hoped. While we appreciate that the time constraints were unique to your situation, we are always looking for ways to improve our efficiency and provide a faster experience for our customers. Thank you for choosing Martin Chevrolet and for your patience. We look forward to serving you again and making your next visit an even better one. - Martin Chevrolet

Martin Chevrolet responded

Thank you for your wonderful review! Providing professional service with a personal touch is what we strive for every day. Thank you for choosing Martin Chevrolet and for being a valued part of our family. We look forward to seeing you again! - Martin Chevrolet

Martin Chevrolet responded

Thank you for your feedback! We're glad to hear that our team took the time to thoroughly inspect your vehicle and carefully listen to your concerns. We know how important it is to understand what our customers are experiencing behind the wheel, and we appreciate the trust you placed in us to help diagnose and address the issue. Thank you for choosing Martin Chevrolet, and we look forward to assisting you again whenever you need us. - Martin Chevrolet

Martin Chevrolet responded

Mark, Thank you! Your kind words mean a lot and we are glad we could help you out! - Martin Chevrolet

Martin Chevrolet responded

Thanks for the 5 star rating! We are so glad we could help! Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

Martin Chevrolet responded

Thank you so much for the amazing review! We're thrilled to hear that you had such a great experience with Jack. He truly goes above and beyond to take care of our customers. From arranging a loaner to keeping you informed and making sure everything was just right at pickup, it’s great to know his efforts made a difference. We really appreciate your kind words and your trust in us. 10 out of 10 means a lot! Thank you, and we look forward to seeing you again next time! - Martin Chevrolet

Martin Chevrolet responded

Gladys, Thank you for sharing your experience and for your continued trust in Martin Chevrolet. We’re glad to hear that the sales and service met your expectations, especially during such a sensitive time with the title transfer. We truly appreciate your loyalty over the years and are honored to have helped your family with four vehicle purchases. We look forward to serving you for many years to come. - Martin Chevrolet