Jack Hoyland

Martin Chevrolet responded

We’re grateful for your 5-star rating! Thank you for choosing Martin Chevrolet and allowing our team to keep your vehicle running its best. - Martin Chevrolet

Martin Chevrolet responded

Thank you for taking the time to leave us a 5-star rating! Your support means a lot to us, and we can't wait to welcome you back for your next visit. - Martin Chevrolet

Martin Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you've consistently received quality service from our team. We look forward to serving you again on your next visit! Take care and drive safe! - Martin Chevrolet

Martin Chevrolet responded

Thank you for the great review! We’re glad we were able to complete your Corvette’s first dual-clutch transmission service quickly and get you back on the road within a few hours. We appreciate your understanding of our Corvette technician’s busy schedule and are happy we could provide a fast turnaround! Come see us again next time! - Martin Chevrolet

Martin Chevrolet responded

Thank you for taking the time to post about your recent experience here at Martin Chevrolet and with Ralph! We sure do appreciate it! - Martin Chevrolet

Martin Chevrolet responded

Doris, It's great customers like you that make our team so kind and helpful. Thank you so much for the positive review! - Martin Chevrolet

Martin Chevrolet responded

Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your repair process. After your vehicle was dropped off, our team quickly diagnosed the concern and initially attempted the recommended repair before determining that a replacement valve body was necessary. Unfortunately, the replacement part was on national backorder, and we did not receive an estimated arrival date from GM, which significantly impacted the repair timeline. We understand how important reliable transportation is, and we recognize that not having a loaner vehicle available right away added to your frustration. While we worked with our rental partner daily to secure a vehicle, availability was extremely limited at the time. As soon as a rental became available, we arranged it for you immediately. While some factors were outside of our control, we understand that better communication and a smoother experience were expected. We appreciate your feedback and will use it to improve how we support our guests during extended repairs. Thank you for giving us the opportunity to address your concerns. - Martin Chevrolet

Martin Chevrolet responded

Thank you for your feedback. We appreciate you taking the time to share your experience with Jack. You noted that your experience was different from what you've had with previous service advisors, and we'd love to learn more. What could we have done better to make your visit a 5-star experience? Your feedback helps us continue to improve and provide the level of service our customers expect. We appreciate your business and look forward to hearing from you. - Martin Chevrolet

Martin Chevrolet responded

Thank you for your feedback and for your understanding. We know your time is valuable, and we're sorry that we weren't able to get everything completed as quickly as you had hoped. While we appreciate that the time constraints were unique to your situation, we are always looking for ways to improve our efficiency and provide a faster experience for our customers. Thank you for choosing Martin Chevrolet and for your patience. We look forward to serving you again and making your next visit an even better one. - Martin Chevrolet