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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,022 Reviews

1,022 Reviews of Martin Chevrolet - Service Center

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June 01, 2023

The service team at Martin Chevrolet is excellent. Led by Service Manager, Duane Hill, their helpfulness, capability, and concern for the customer are top knotch. More

by sak007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

May 25, 2023

Keith Justen was outstanding in helping communicate the whole process in getting the car repaired More

by Mchenrylawyer
Recommend Dealer
Yes
Employees Worked With
Keith Justen , Aaron Grassel
Jun 05, 2023 -

Martin Chevrolet responded

Thank you so much for sharing your review! We'll definitely convey your compliments about Keith and ensure he receives a well-deserved pat on the back. - Martin Chevrolet

May 23, 2023

Everything is always goes smooth and is done in a timely manner when I bring my car in for service. More

by wally1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Martin Chevrolet responded

We are thrilled to know that our services were completed promptly and met your expectations! It would be our pleasure to assist you once again in the future. Your satisfaction truly matters to us, and we eagerly look forward to the opportunity to serve you again. Thank you for your kind words and continued support! - Martin Chevrolet

May 23, 2023

Blake was amazing. He called when he said he would. He arranged a ride home and to pick up my car. And got my car back to me when needed. Very satisfied, like a More

by Blazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Martin Chevrolet responded

We're absolutely delighted to see such a fantastic review about Martin Chevrolet, and we genuinely appreciate it! Thanks again! - Martin Chevrolet

May 20, 2023

Great service, prompt, waiting area is welcoming and complimentary beverage bar well stocked, clean and sanitary restrooms, wonderful experience! More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
May 20, 2023 -

Bob responded

Great job!

Jun 05, 2023 -

Martin Chevrolet responded

Bob, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

May 19, 2023

Very quick efficient service with no high pressure extra sales push. I have never been disappointed. More

by Jcl1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Jun 05, 2023 -

Martin Chevrolet responded

Thank you so much for sharing your experience with us. We sincerely look forward to maintaining our excellent business relationship with you in the future! - Martin Chevrolet

May 18, 2023

I was greeted right away and my repair was done while I waited. A little longer than expected though More

by PEACESEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Martin Chevrolet responded

Thank you so much for selecting Martin Chevrolet! We sincerely apologize for the extended wait time during your service, and we truly appreciate your understanding. We're looking forward to welcoming you back for your next visit with a warm smile and top-notch service. - Martin Chevrolet

May 17, 2023

This dealership is top notch. They get the job done and they communicate with you from start to finish. Ralph is awesome listens and takes the time to answer any questions. Keep u More

by SRSMITH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Martin Chevrolet responded

Sean, We are absolutely delighted to receive your feedback regarding Ralph! His dedication to being an outstanding advisor truly makes him a valuable member of our team. We sincerely appreciate your recognition of his efforts and for choosing Martin Chevrolet for all your automotive needs. - Martin Chevrolet

May 16, 2023

They were very efficient and courteous. My oil change was done in the time said. More

by MELBA35
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Jun 05, 2023 -

Martin Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely thank you for the positive review, and look forward to seeing you again next time! - Martin Chevrolet

May 12, 2023

The service was very friendly and helpful. Ver good customer service. It is great that Paul B came over to explain what needed to be done to change the trans filter. More involved than I thoug More

by LorenD
Recommend Dealer
Yes
Employees Worked With
Ociel
Jun 05, 2023 -

Martin Chevrolet responded

Loren, It's truly a pleasure to have you as our valued customer, and we sincerely look forward to maintaining and strengthening our business relationship with you in the future. Wishing you a fantastic summer filled with joy, happiness, and great driving weather! - Martin Chevrolet

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