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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,040 Reviews

1,040 Reviews of Martin Chevrolet - Service Center

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June 14, 2023

Blake was terrific, professional, courteous fair and handled my repairs appropriately. The dealership should handle all customers I order, and prioritize simple repair accordingly More

by Roons58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

We truly appreciate your generous praise and warm compliments regarding Blake. Please accept our sincerest apologies for the delay in addressing your repair concerns, and we are genuinely grateful for your understanding and patience with us.  - Martin Chevrolet

June 13, 2023

Blake Hill is very professional and the nicest service advisor you’ll ever speak with. Very impressed. More

by lukeeckhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

Luke, We're absolutely delighted to hear that Blake provided exceptional assistance to you! We genuinely appreciate your decision to select Martin Chevrolet among the numerous service shops available to you. Please accept our heartfelt thanks, and we wish you safe and enjoyable driving! - Martin Chevrolet

June 13, 2023

Fantastic service department and technicians. I look forward to working with Arron and Nick again. More

by Subicherb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Technician Nick, Aaron Grassel
Jun 26, 2023 -

Martin Chevrolet responded

We truly appreciate your wonderful feedback and the effort you took to share your experience about Aaron and Nick's performance. Thank you so much! - Martin Chevrolet

June 10, 2023

Everybody was very kind and helpful , professional and definitely got the job done in a timely manner. More

by Suecuny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

Sue, Thank you for letting us know how our team did! We appreciate you choosing Martin Chevrolet and hope to see you again next time! -Martin Chevrolet

June 02, 2023

Very customer service oriented group of people there every time I am there and comfortable waiting area! More

by TJaskula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Jun 26, 2023 -

Martin Chevrolet responded

Thank you for the 5 star review! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

June 02, 2023

Blake was polite and helpful. Very happy with my experience! The waiting room is nice too. More

by SSRUTLEDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Jun 26, 2023 -

Martin Chevrolet responded

Thank you so much for the fantastic review! We'll definitely ensure that Blake is aware of your satisfaction with his exceptional service. - Martin Chevrolet

June 02, 2023

Wasn’t informed of my car being ready. I was there for almost 3 hours More

by BOEHMBOYS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

Our sincerest apologies for the inconvenience caused by the delayed notification. We truly appreciate your patronage and would really appreciate if you could give us another opportunity to provide an exceptional experience during your next visit. - Martin Chevrolet

June 01, 2023

Have been a customer since they opened the dealership - would not think of going anywhere else. It's a nice feeling to know almost everyone there and be totally comfortable doing business with people you c More

by usbigbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

Thank you! We truly appreciate receiving feedback from our valued clients, and it's delightful to know that you had a wonderful experience with us! We're always here, eager and ready to help you with any further needs you may have. Wishing you all the best! - Martin Chevrolet

June 01, 2023

The service team at Martin Chevrolet is excellent. Led by Service Manager, Duane Hill, their helpfulness, capability, and concern for the customer are top knotch. More

by sak007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

May 25, 2023

Keith Justen was outstanding in helping communicate the whole process in getting the car repaired More

by Mchenrylawyer
Recommend Dealer
Yes
Employees Worked With
Keith Justen , Aaron Grassel
Jun 05, 2023 -

Martin Chevrolet responded

Thank you so much for sharing your review! We'll definitely convey your compliments about Keith and ensure he receives a well-deserved pat on the back. - Martin Chevrolet

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