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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,039 Reviews
Call Service Center (815) 459-4000

1,039 Reviews of Martin Chevrolet - Service Center

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May 10, 2023

Told me engine and trans were fine charged me 2500 in repairs and trannt was out in less then 40 miles and then recharged me a diagnostic fee. Not to mention had the truck for over week More

by HEADDYGLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Martin Chevrolet responded

Thank you so much for taking the time to respond to our Service Survey. Your feedback is incredibly valuable to us, as it helps us understand your overall perspective on the services we perform on your vehicle. We sincerely apologize for any confusion regarding the time needed and the diagnosis fee involved. Your satisfaction is our top priority, and we appreciate your understanding and for giving us the opportunity to discuss it with you further via email. - Martin Chevrolet

May 06, 2023

The Service writer OC did a great job at finding a catalitic converter for my car. It took a while but he did it. More

by Nick409k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Martin Chevrolet responded

Nick, Thank you for giving us the opportunity to help you out with your catalytic converter and for this great review. If there is anything further that we can help you with, give us a call or stop by! - Martin Chevrolet

May 05, 2023

Hi5 5 Hi 5 5 5 5 5 5 5 5 5 5 They were very professional and try to help me as much as possible. More

by tmv19@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Hi
Report | Print
Jun 05, 2023 -

Martin Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

May 03, 2023

My only issue is no one called me when my car was finished. Everything else was good More

by Thomas.g.torp
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Report | Print
Jun 05, 2023 -

Martin Chevrolet responded

Thomas, We truly appreciate you taking the time to share your feedback with us! We apologize for the oversight regarding the missed phone call, and please rest assured that we have spoken with our team to ensure this doesn't occur in the future. - Martin Chevrolet

May 02, 2023

Got me in early and fixed my car up. She runs like a dream now! More

by nwidner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Take care and drive safe! - Martin Chevrolet

April 28, 2023

Fast and friendly service! Would recommend Martin Chevrolet to friends and family. Really like the text updates. More

by cushin5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
May 10, 2023 -

Martin Chevrolet responded

It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it! - Martin Chevrolet

April 25, 2023

Very nice dealership. Very clean. Always friendly and take care of what my vehicle needs More

by DOUBLE_M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Martin Chevrolet responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

April 25, 2023

I was not told the cost of wipers, was surprised at cost. Over $50.00 to put on two wiper blades, pretty costly. More

by Debdawdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Report | Print
May 11, 2023 -

Martin Chevrolet responded

Deb, We are truly grateful that you've selected Martin Chevrolet, and we genuinely value your input. We can certainly comprehend the annoyance you experienced as a result of the misunderstanding about the wiper blade replacement cost. We would like to delve deeper into this matter with you. To provide a suitable solution, our service manager will be contacting you in the coming week. Thank you once again for your understanding. - Martin Chevrolet

April 25, 2023

This is an amazing dealership! The service is always top notch. Friendly staff and great work!! Would recommend to anyone!! More

by Abe D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Report | Print
May 10, 2023 -

Martin Chevrolet responded

Abe, Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

April 21, 2023

5 Everyone was very helpful and understanding. They offered to hand wash my car and got it back to me quickly and sparkling clean! More

by Markmidwest
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Apr 21, 2023 -

Martin Chevrolet responded

Thank you for bringing us your beautiful car to work on! We wish you many wonderful miles this summer driving season! - Martin Chevrolet

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