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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,022 Reviews

1,022 Reviews of Martin Chevrolet - Service Center

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January 20, 2023

Brought my 2017 Chevy impala premier to change the tire and my car was damaged You guys had to keep the car for three weeks but when I got the car back the windshield was cracked. the windshield was replac More

by Edwin.Rosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Martin Chevrolet responded

Edwin, We truly appreciate the fact that you took the time to alert us to your safety concern and spoke to us about it over the phone. We are more than happy to inspect your vehicle once again and will do our utmost to make sure it meets the original equipment manufacturer's specifications. We look forward to seeing you soon. - Martin Chevrolet

Feb 04, 2023 -

Edwin.Rosario responded

I have a schedule appointment for this coming Monday. I’ll need to reschedule due to a family issue. I will call to reschedule thanks in advance Edwin Rosario

January 18, 2023

Service Dept aka Service writers aka Ralph is superior and is always looking out for the customer and explains things completely and communicates timely More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Martin Chevrolet responded

Linda, We are thrilled to have been able to assist you! Our team is dedicated to providing an outstanding experience, and we are so glad that you found this to be the case during your visit. If there is anything we can do for you, please don't hesitate to contact us! - Martin Chevrolet

January 17, 2023

New tires put on in a timely manner. Clean waiting room. Happy with the service. More

by kmarrs99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Martin Chevrolet responded

We are so grateful for your wonderful review! Your kind words mean the world to us, and we know that your time is valuable so thank you for taking the time to share your experience. - Martin Chevrolet

January 17, 2023

The dealership took care of the issues I had with my car. Good facility and good quality work. More

by huckmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Feb 06, 2023 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet for your service needs and thank you for letting us know how our service team met your expectations. We look forward to seeing you again soon. - Martin Chevrolet

January 17, 2023

Service writer and service tech put in extra time with me to find what was leaking on my vehicle. They were able to order parts and get me in as soon as parts arrived for the completion of the job. More

by huckmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Feb 06, 2023 -

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

January 15, 2023

Certainly can't complain, they didn't charge me for checking out a car I was going to buy for my uncle, that was very kind to them and I'm very appreciative of their willingness to do that More

by worldone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Martin Chevrolet responded

Thanks for the 5 star rating and for allowing us the opportunity to really help you out. We hope to have the pleasure of assisting you again should you require our services in the future. - Martin Chevrolet

January 15, 2023

They’re really friendly and do a great job. I like working with them. Thanks. More

by jbereolos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Martin Chevrolet responded

Thank you so much for the kind words and for choosing Martin Chevrolet. We really appreciate your business and we hope that you have a great day! - Martin Chevrolet

January 14, 2023

Ralph is the greatest service writer I have met on all my years at dealerships!!!!!!!!! More

by kmpmech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
3.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Feb 02, 2023 -

Martin Chevrolet responded

Thank you for the great review and for letting us know you had such a positive experience with Ralph at Martin Chevrolet. We value your patronage and look forward to serving you again soon. - Martin Chevrolet

January 10, 2023

The service manager Blake hill was excellent they gave me the service I needed especially being disabled I am grateful and would recommend Martin Chevrolet to anyone that would like their automobile fixed. More

by rael.david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Martin Chevrolet responded

We are absolutely delighted to hear that Blake was able to exceed your expectations during your project. His commitment to client satisfaction is what makes him an invaluable asset to our team - we could not be prouder of the work he does! Thank you for your kind words. - Martin Chevrolet

January 10, 2023

Blake Service manager and Paul the mechanic are great guys and do a great job even though they are an hour away from where I live I will always take my Camaro ZL1 there! More

by Gerryrcote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Feb 02, 2023 -

Martin Chevrolet responded

Gerry, We appreciate that you chose to visit us to service your Camaro ZL1! Paul and Blake will be here for you the next time you need maintenance, so please come back and see us. We are so thankful for your business and we look forward to seeing you soon! - Martin Chevrolet

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