Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,034 Reviews
Call Service Center (815) 459-4000

1,035 Reviews of Martin Chevrolet - Service Center

Sort by
January 31, 2025

OCell is my favorite service advisor . He always goes above and beyond my expectations. Would recommend. More

by borden58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. Thank you again for letting our team know how we did! We look forward to helping again in the future. - Martin Chevrolet

January 31, 2025

Extremely helpful, informative and friendly. Very knowledgeable about their products. They are also very accommodating will service is being done. More

by momduck6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet for your automotive needs! We'd love to assist you further, so please feel free to contact us anytime with questions or if you're interested in exploring more options. Looking forward to seeing you again! - Martin Chevrolet

January 26, 2025

It was clean. Everyone was very nice. Good experience. Nice staff. Exactly what I want when I go to a dealership. More

by Ackapsalis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Martin Chevrolet responded

Ackapsalis, We are very happy to have provided you with such a positive experience! Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

January 23, 2025

Most immaculate clean dealership in Illinois, service is impeccable! Image tells you everything of what to expect, thank you! More

by Christine Paladin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Martin Chevrolet responded

Christine, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

January 23, 2025

They have exceeded my expeditions for servicing this far. .good job Chris . They are Still my first choice for servicing More

by jim@woodstockpower.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Martin Chevrolet responded

Jim, We're pleased to know we have been able to exceed your expectations and really help you out! We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

January 21, 2025

Yes, I would recommend because the staff is great. However, wait times are getting almost unbearable at 3 hours. Is the free oil change worth 3 hours of your time? More

by deltalemus
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Martin Chevrolet responded

We are truly sorry to hear that your recent experience didn't live up to your expectations, and we apologize for any delays you encountered during your last visit. We appreciate your kind words about our team and want you to know that we're working hard to improve our service times. In fact, we're currently expanding our service department by adding 15 more bays and 11,000 sq ft to make sure we can get your services done much faster in the future. Thank you for being a loyal customer, and we look forward to making your next visit with us a speedy and satisfying one! - Martin Chevrolet

January 18, 2025

David & AJ are top notch But service dept did well except Wish they communicated just a little bit better! More

by JAMESSUNDQUIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Savodge 5 stars
Report | Print
Jan 22, 2025 -

Martin Chevrolet responded

James, We really appreciate the high star rating and your honest feedback. Communication means a lot to us, and we’re dedicated to improving! Thanks again! - Martin Chevrolet

January 14, 2025

Always a quick and easy experience . .always keep you updated about the car which is a plus!!! Great people. I love coming here More

by Ditty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Martin Chevrolet responded

Ditty, We're pleased to know we have been able to exceed your expectations and really help you out! Thank you trusting us with your vehicle repairs and maintenance and thank you again for the excellent review! Take care and drive safe! - Martin Chevrolet

January 11, 2025

Everyone was super nice and helpful. So far the truck is running good and we will definitely be back for future repairs. More

by shamhartc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Martin Chevrolet responded

Your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. Take care! - Martin Chevrolet

January 10, 2025

Oceil in service was rude. Did not communicate well. Nor did he care if we had questions or concerns. He lied about trying to contact us for updates. There were no texts or cal More

by 3lilmonstrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oceil
Report | Print
Jan 16, 2025 -

Martin Chevrolet responded

We apologize for any frustration caused by the lack of communication, and we appreciate your understanding! We're grateful for the opportunity to connect with you through text and promise to make your next visit a fantastic experience. - Martin Chevrolet

1
...
6
7
8
...
104