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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,051 Reviews

1,051 Reviews of Martin Chevrolet - Service Center

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January 31, 2022

Scheduled (by appointment) oil changes that take two hours minimum... Consistently... When staff states should take an hour. One hour for a scheduled oil change is twice the norm anywhere else, but two More

by deltalemus
Recommend Dealer
No
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Martin Chevrolet responded

On behalf of the Service Team here at Martin Chevrolet, I sincerely apologize that you had a long wait on your oil change . Thank you for taking the time to provide us with this feedback. The frustration you encountered due to the wait time is understandable and we thank you for being patient with us. - Martin Chevrolet

January 30, 2022

I have always trusted this dealership. When they work on my car it feels like new afterwards. More

by svanmeter0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care! - Martin Chevrolet

January 30, 2022

Have had good experiences with Martin Chevrolet. Like having my car washed whenever I need it! More

by MDRAKE1217
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Martin Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

January 30, 2022

I experienced Quick and courteous service. My needs were acknowledged and completed to my satisfaction. Thanks to all. More

by judy-hollister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Martin Chevrolet responded

Judy, It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do. Take care and drive safe! - Martin Chevrolet

January 30, 2022

Service director, Duane is the reason I continue to bring my vehicles back for service More

by Stl1949
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Stl1949 responded

The service director, Duane, is the reason why I continue to have my vehicles serviced at Martin. He has been helpful since the day I met him, always going over and above. And honestly a truly genuine person. Great service reps aside from Duane as well.

January 28, 2022

Your Service Writer Ralph Stalesky is outstanding! His assessment are correct every time. He is the main reason for my continuous returns for service. More

by Dennis Keys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Martin Chevrolet responded

Thank you for sharing your positive experience and taking the time to share your comments and feelings about Ralph Stalesky. We appreciate you choosing Martin Chevrolet as we recognize that you had many different dealers to choose from, and we hope that you come back and see us again soon! - Martin Chevrolet

January 28, 2022

I enjoy the people at Martian chevy because they treat the customers like family . They address all my issues that I have on my pick up or my cruise car. The service staff is top notch in my book A More

by Kevin's truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Martin Chevrolet responded

We are so pleased you enjoyed your visit to Martin Chevrolet. It's experiences like yours that really keep us motivated to keep our customers happy! Thanks so much for the positive review and drive safe! - Martin Chevrolet

January 28, 2022

We have been going to Martin Chevrolet for all our car purchases, oil changes etc, they are quick, friendly and they do a great job. Wouldn't go anywhere else. More

by LAURA.GUNTERMAN
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Martin Chevrolet responded

Laura, Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Martin Chevrolet

January 28, 2022

Excellent customer service. They always keep me informed about when services are due. There are no surprises. More

by reneew930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Martin Chevrolet responded

Renee, Thank you again for taking the time to let us know how we did. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

January 27, 2022

Easy to schedule appointments. Work was done well. Amount of Time of appointment was as promised. More

by Appledeg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jan 27, 2022 -

Appledeg1 responded

No comment

Jan 28, 2022 -

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Martin Chevrolet

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